Shopping a used sporty SUV for my wife met with Robert Klaus who did a great job on intro and test drive. Came back next day and completed the deal with Micheal and Michelle in finance. Peter Olson worked with Robert behind the scenes coordinating the whole adventure. Painless process, friendly low pressure easy to deal with folks. the whole team came out to see my wife off in her new car including all the management team and the owner himself, all stood there in the pouring rain to watch her drive away! Highly recommend Robert and Peter if youre out car shopping. old fashioned personal service gets it done.
Great service and price
Jeff spent a long time with us and was very friendly and patient without being pushy. We purchased a used car, and on delivery he noticed a warning light in the dash. The dealership took care of it promptly. After driving for a few weeks we’re very happy with our car. Highly recommended!
Friendly, honest and fast.
Sasha was great to deal with. He was informative, friendly and fun to deal with. He wasnt pushy at all. They were fair about pricing and the whole process was easy and quick. Nicholas who did my fianancing was a pleasure to deal with and I would have to say overall this was the best experience buying a new vehicle I have had.
Outstanding Customer Service & Popcorn
From the second I pulled into the parking lot the experience started... I was greeted as soon as I exit my vehicle and was shown vehicles that I was interested in... Customer Service is key for me and when I didn't received it to my standards at another dealership which was closer to home, I decided to try Key West Ford... I am happy to say that I made a smart decision and needless to say I left with a new vehicle that I'm very happy with... If you are looking for a new vehicle I highly recommend Key West Ford...
Organized and Quick
Second time buying a new truck with the guys at Key West Ford. I'm a busy person and they worked hard while I was unavailable to finalize my truck purchase. Peter Olson worked especially hard for me and I received what I asked for. Thank you!
The salesman was nice
I was so pleased with my experience here. I had my kids with me and it could have been worse. Arash was lovely to deal with. I didn’t feel like the manager really got us.
Great Better then before. Keep the good work up.
It was a great pleasure to have a sales person care about me as a client. The other workers at Keywest Ford were very present to deal with too. In the past the after care service was not good. Keywest has change for the the better. Sales people like Peter Olson are need in the car sales industry. Peter went above and beyond to make my experience to be a great one. I would recommend if you are look for a vehicle to go see Peter at Keywest ford. The team members At Keywest ford were very different to deal with compared to my last few experiences. The new team were great. Keep the good work up.
Excellent customer service!
Highly recommend Peter Olsen for sales. Super helpful and very authentic. Definitely one of my best experiences thus far.
Thank You, Peter!
very good service
I bought the truck by phone after finding it on line. Everyone there was very helpful once I got there. Robert Klaus is excellent and does great follow up to answer any questions.
Car Service and Maintenance Tips For Vancouver B.C. Drivers
(Posted on Aug 31, 2017 at 08:42PM by Michelle Bogle)
Every Ford car, truck or SUV comes with a detailed maintenance schedule that has been carefully designed for your vehicle's safety, performance and optimal fuel efficiency. Following this guideline will not only help you keep your new car feeling alive, but it also maintains your warranty.
Before taking your Ford to just any mechanic, allow our Service Experts to help you stay on top of your regular maintenance. We have the diagnostic tools, parts and know-how to ensure that your vehicle is maintained – and maintained on time – so that you can experience maximum driving enjoyment for many years to come.
Here’s a sampling of the services we offer:
•Oil and filter change
•Tire replacement and tire service
•Brake pad and brake shoe replacement
•Air conditioning service
•All-wheel drive and 4x4 service
•Engine cooling and cabin heating
•Steering and suspension
•Charge, start or battery service
•Anti-lock brake system
•Factory-authorized systems check
•And so much more
To learn more about your Ford’s specific maintenance schedule, be sure to read your Owner’s Guide or contact our dealership to speak with a Service Advisor. From there, we can book you in for your next scheduled maintenance visit for a time that’s convenient for you. Call us today!
(Posted on Aug 29, 2017 at 07:12PM by Michelle Bogle)
Proper wheel alignment is critical when it comes to keeping your Ford car or truck safe and happy on the road. However, it’s also one of the most overlooked vehicle issues. We see it time and time again in our Service Department – drivers whose cars are wildly misaligned (and showing all the signs), yet they are unaware of how easy it is to fix.
Not sure what to look out for? Here are four classic signs of alignment troubles:
1.Off-centered steering wheel: If you’re driving down a level road, your steering wheel should be sitting close to perfectly straight and it should also return to center after each turn. If not, your alignment needs correcting.
2.Vehicle pull: If you’re driving along a flat surface and you notice your vehicle pulling to the left or right, this is a telltale sign that your alignment is out of whack, plus it’s a safety concern too.
3.Abnormal tire wear: A properly aligned vehicle should have even tire wear across all four tires. However, if you notice wear on the inside or outside edges, or feathering and scalloping, that means your alignment needs adjusting.
4.Loose handling: If the steering in your car feels loose or unstable, one of the possible causes is poor wheel alignment. This can be felt as wandering all over the road when driving, or the car feeling very loose and sloppy around corners.
This video shares more helpful tips:
If you are experiencing any of these warning signs, a proper wheel alignment can easily improve your vehicle’s drivability. To book an appointment with our Service Department, please contact us at Key West Ford in New Westminster, B.C.
(Posted on Aug 24, 2017 at 10:07AM by Michelle Bogle)
Getting your Ford’s oil changed is an essential maintenance item, yet many drivers often forget to keep up with this service or they delay it indefinitely. The problem with missed or skipped oil changes is that it can decrease your car or truck’s performance, and it can lead to engine damage, which is very costly to repair.
That’s why at Key West Ford, we encourage all of our service customers to listen to their vehicles and to book an appointment for an oil change when the IOLM (short for Intelligent Oil-Life Monitor) displays a message on the instrument cluster.
This smart technology is more than just a simple oil quality sensor. Rather, it’s a software based, algorithm-driven device that uses various operating conditions of the engine to determine when the oil needs changing. Certain driving habits can affect the life of the oil, as well as driving conditions, such as temperature and extreme terrain. Lighter, more moderate driving conditions and temperature will require less frequent oil changes and maintenance, while more severe driving conditions will require more frequent oil changes and maintenance.
Of course, if you don’t have IOLM on your older model year Ford vehicle, you can still check the quality of your oil by using the dipstick. Better yet, leave it up to our service experts at Key West Ford by booking your car or truck in for a maintenance inspection.
To learn more, contact us today to speak with an advisor.
(Posted on Aug 16, 2017 at 10:53AM by Michelle Bogle)
When you decided to purchase your Ford car or truck, you made a smart choice – you bought a quality product that has been engineered for longevity and driving excellence for as long as you plan to keep your vehicle.
And at Key West Ford, we want to help you keep your car or truck running its best, so you can enjoy it for many years to come. That’s why we offer Ford Service.
When you choose to service your vehicle at our dealership, you can trust that our factory-trained Technicians know your Ford best! They have the right tools to diagnose any problem and the right parts on hand to fix it right the first time. This includes Genuine Ford and Motorcraft parts, which are designed especially for your vehicle for the best fit, durability and performance.
Here’s our Ford Service ambassador, Dwayne Johnson, with more:
When it comes to caring for your Ford, don’t take your vehicle to just any mechanic. Choose our Service Department for the best people, parts and know-how.
To schedule your next maintenance appointment, contact us today.
(Posted on Aug 8, 2017 at 12:58PM by Michelle Bogle)
Every time you get behind the wheel to drive, your engine is working hard to keep your car or truck in motion. And, with so many parts working together under the hood, your engine gets hot – very hot.
However, the oils inside your engine keep the combustion chamber cool, which allows the components to function at their best, while also ensuring that carbon and other harmful materials don’t build up in the engine.
Having said that, your engine is not going to perform well if its oil is dirty. Oil filters keep contaminants out, but if your filter is clogged, filthy or old, particles can get into your engine, which can lead to damage and poor fuel economy. In extreme cases, this can also result in engine failure.
To avoid an expensive repair, it’s better to invest in a fresh oil filter every time you change your oil. This is a very cost-effective and smart way to treat your Ford’s engine right, and to prevent a serious breakdown from happening in the future.
While we perform your oil and filter service, our Technicians will also take the time to inspect the rest of your vehicle to ensure that your Ford car or truck is running safety, in top condition and not behind on any regularly scheduled maintenance.
To learn more about the importance of changing your oil filter, contact our Service Department at Key West Ford to speak with an advisor.
(Posted on Aug 3, 2017 at 11:18AM by Michelle Bogle)
Don’t wait until you hear squealing, squeaking or grinding to inspect your brakes.
By the time these sounds make themselves known, the damage has been done, likely to the rotors, which are a key component of your braking system.
Rather, make it a point to have your brakes inspected at regularly scheduled intervals, like when you are having your oil changed. This process won’t add a lot of time to your already planned maintenance visit. Instead, a quick inspection can help detect any issues with your brakes, which can be addressed proactively before any real damage can set in.
Your Technician will look for things like brake pad wear, cracked rotors, contaminated brake linings, leaks in the brake system, air in the lines, calipers in need of servicing, and other issues like warping or pitted rotors. If you do require replacement brake parts, our Ford Service experts can recommend the right parts for your vehicle, including our Genuine Ford or Motorcraft brake parts. Both brands are designed with your Ford vehicle in mind for the best fit, performance and longevity.
To learn more about the importance of regular brake inspections, please contact our Service Department today to speak with an advisor. If you are overdue for your next maintenance appointment, call us at Key West Ford in New Westminster, B.C. to book your next visit.
(Posted on Jul 17, 2017 at 12:19PM by Michelle Bogle)
When was the last time you had the tires rotated on your Ford car, truck or SUV? If it’s been longer than 12,000 km, you are well overdue!
Tire rotations are so much more than moving tires around to different wheel positions on your vehicle. They also ensure that the rubber wears evenly and maintains optimal traction, thus extending the life of your tires and keeping you safe on the roads. Plus, when you keep up with regular rotations, you maintain your tire manufacturer’s warranty, which is very important.
Watch here for more:
So, when should you have your tires rotated? The rule of thumb is every 8,000 to 12,000 km, or as stated in your Ford’s Owner Guide. Any longer than that and you risk shortening the life span of your rubber or experiencing a failure.
To book your tire rotation, please contact our Service Department at Key West Ford in New Westminster, B.C. Before we rotate your tires, our factory-trained Technicians will also inspect your rubber and, if you require a replacement, we’ll happily recommend the best options to suit your budget, vehicle and driving habits.
(Posted on Jul 17, 2017 at 11:46AM by Michelle Bogle)
For most B.C. drivers, air conditioning is a necessity, not a luxury. As the weather starts to sizzle, a cool vehicle interior is an absolute must when ensuring a comfortable driving experience.
But, over time, A/C systems can lose their cool and blow warm or hot air inside the cabin. That’s usually a sign of low refrigerant, a leak in the climate system components, a faulty cooling compressor, a dirty cabin air filter or something worse.
The best way to avoid these troubles is by having your Ford’s A/C system inspected yearly – preferably before summer’s arrival. Watch here for more:
If your Ford car or truck is giving you the sweats, book an appointment with our Service Department for a complete A/C inspection. If we find that certain components need to be replaced to ensure optimal performance of your car’s cooling system, our Ford Service Experts can handle those for you on the spot, so that you can get back on the road again – quickly and comfortably.
(Posted on Jul 11, 2017 at 12:17PM by Michelle Bogle)
The housesitter is booked, the vacation itinerary is complete, your bags are packed and the whole family is ready to hit the open road on their summer trip.
But, wait a second – your car won’t start.
How can that be…?
Is the battery dead…?
Oh darn – it is! All that hard starting and slow cranking make sense now...
Don’t let this be you this summer. Before you set out on your summer road trip, make an appointment at Key West Ford to have your battery inspected. It can save you from an unexpected failure when you least expect it.
In fact, when you come in for your service appointment, not only will our Ford-trained Technicians test your vehicle’s battery to ensure that it’s in good working order, but we’ll also perform a visual inspection of your battery and its connections to look for signs of wear. If you do require a replacement, we can recommend the best option for your Ford car or truck and install it for you on the spot. It’s that easy.
(Posted on Jun 30, 2017 at 05:04PM by Michelle Bogle)
As the mercury climbs, the hot temps of summer can amplify the effects of daily driving on your Ford car or truck. Rather than risk a heat-related breakdown or an unexpected repair, here are some summer car care tips to remember:
Keep Your Engine Cool
High outdoor temperatures can cause your engine to overheat, so it’s no wonder that overheated motors are the main cause of summer breakdowns. That’s why it’s key to watch your Ford’s coolant levels and to top them up as needed.
Get Your A/C Inspected
While it’s essential to keep your engine cool, it’s also important to keep the interior of your vehicle at a comfortable temperature. Rather than risk your A/C failing on the hottest day of summer, get it inspected in late spring to ensure that it’s in top working condition for the warmer months.
Replace Your Windshield Wipers
Your windshield wipers should be replaced every six months – usually at the beginning of winter and the beginning of summer. If you skip this easy and inexpensive maintenance item, you severely decrease your visibility on the roads, which is also a safety concern. Rather, swap out your blades for a fresh set and top up your washer fluid as well – it takes just a few minutes of your time!
Up Your Oil Change Frequency
If you have long road trips on the summer bucket list, plans to tow a boat or trailer, or know that you’ll be taking shorter car rides in greater frequency, you need to up your oil change frequency according to your vehicle’s elevated maintenance schedule. Not sure what that looks like? Our Service Advisors can advise you of the preferred intervals.
Check Your Tire Pressure
As temperatures rise, your tires are at a greater risk for a blowout. This makes monitoring pressure levels critical in the summer months. Most Fords are equipped with TPMS, which monitors the pressure for you, but it’s also smart to manually check your tire pressure once a month using a traditional tire gauge.
Get road trip ready! To book your summer maintenance appointment, contact our Service Department today or stop by Key West Ford in New Westminster, B.C. to speak with an advisor.