Shopping a used sporty SUV for my wife met with Robert Klaus who did a great job on intro and test drive. Came back next day and completed the deal with Micheal and Michelle in finance. Peter Olson worked with Robert behind the scenes coordinating the whole adventure. Painless process, friendly low pressure easy to deal with folks. the whole team came out to see my wife off in her new car including all the management team and the owner himself, all stood there in the pouring rain to watch her drive away! Highly recommend Robert and Peter if youre out car shopping. old fashioned personal service gets it done.
Great service and price
Jeff spent a long time with us and was very friendly and patient without being pushy. We purchased a used car, and on delivery he noticed a warning light in the dash. The dealership took care of it promptly. After driving for a few weeks we’re very happy with our car. Highly recommended!
Friendly, honest and fast.
Sasha was great to deal with. He was informative, friendly and fun to deal with. He wasnt pushy at all. They were fair about pricing and the whole process was easy and quick. Nicholas who did my fianancing was a pleasure to deal with and I would have to say overall this was the best experience buying a new vehicle I have had.
Outstanding Customer Service & Popcorn
From the second I pulled into the parking lot the experience started... I was greeted as soon as I exit my vehicle and was shown vehicles that I was interested in... Customer Service is key for me and when I didn't received it to my standards at another dealership which was closer to home, I decided to try Key West Ford... I am happy to say that I made a smart decision and needless to say I left with a new vehicle that I'm very happy with... If you are looking for a new vehicle I highly recommend Key West Ford...
Organized and Quick
Second time buying a new truck with the guys at Key West Ford. I'm a busy person and they worked hard while I was unavailable to finalize my truck purchase. Peter Olson worked especially hard for me and I received what I asked for. Thank you!
The salesman was nice
I was so pleased with my experience here. I had my kids with me and it could have been worse. Arash was lovely to deal with. I didn’t feel like the manager really got us.
Great Better then before. Keep the good work up.
It was a great pleasure to have a sales person care about me as a client. The other workers at Keywest Ford were very present to deal with too. In the past the after care service was not good. Keywest has change for the the better. Sales people like Peter Olson are need in the car sales industry. Peter went above and beyond to make my experience to be a great one. I would recommend if you are look for a vehicle to go see Peter at Keywest ford. The team members At Keywest ford were very different to deal with compared to my last few experiences. The new team were great. Keep the good work up.
Excellent customer service!
Highly recommend Peter Olsen for sales. Super helpful and very authentic. Definitely one of my best experiences thus far.
Thank You, Peter!
very good service
I bought the truck by phone after finding it on line. Everyone there was very helpful once I got there. Robert Klaus is excellent and does great follow up to answer any questions.
Car Service and Maintenance Tips For Vancouver B.C. Drivers
(Posted on Oct 20, 2017 at 05:00AM by Michelle Bogle)
Your Ford’s starting and charging systems are important components of your vehicle, as they ensure dependable and reliable operation each time you get behind the wheel.
This includes your battery. Its job is to store electrical energy, which the starter converts into a mechanical force to turn the engine on. If the battery is dead or not functioning as it should, your vehicle won’t get very far.
What Causes Wear?
There are four common causes of battery wear:
1.Driving habits, such as frequent engine on/off cycles
2.Extreme weather conditions, mainly in the winter and summer
3.Usage and vehicle age
4.Excessive electrical draw, like from in-vehicle entertainment systems
What to Look For?
Here is a list of battery failure warning signs. If you experience any of these issues, it’s best to bring your vehicle in for a service inspection:
•Dim headlights and interior lights
•Illuminated Check Engine and/or Battery Light
•Accessories fail to operate
•Car doesn’t start or starts slow
•Engine whines or squeals when running
Trust Our Service Experts
At Key West Ford, our factory-trained Technicians can help you keep your battery operating in optimal condition, or recommend a replacement should you need a new battery.
(Posted on Oct 16, 2017 at 05:00AM by Michelle Bogle)
The steering and suspension systems in your Ford vehicle are key safety systems that relate to your car or truck’s handling and ride quality. Over time, these components begin to wear out and require replacement.
As such, regular inspections are required at least once a year (in conjunction with a wheel alignment) to look for signs of wear.
What Causes Wear?
Factors that affect wear can include your:
•Operating conditions (i.e. potholes)
•Type of steering and suspension system
•Frequency of regular maintenance
Of course, if you are an “extreme driver” (i.e. one that drives on tough terrain in dusty, dirty, stop-and-go and/or hot conditions), you may find that your steering and suspension systems need component replacements more frequently, compared to someone who does light commuting.
What to Look For?
If you notice that your Ford pulls to one side, has uneven tire wear, is loud, vibrates, bounces or loses control, you need to bring your vehicle in for an inspection right away, as these are key warning signs of a suspension or steering issue. If left unfixed, you risk having an expensive repair down the road, which is never a pleasant surprise.
Book Your Inspection Today
To learn more, contact our Service Department to speak with an advisor or to schedule your next maintenance visit. Fall appointments are booking up quickly, so don’t delay!
(Posted on Oct 13, 2017 at 10:05AM by Michelle Bogle)
Windshield wiper blades are a key service item on Ford cars and trucks, but many B.C. drivers fail to replace them often enough.
Did you know that wipers should be changed every six months? The reason being is that the blades are made from rubber and deteriorate over time, becoming hard, brittle and prone to breakage. When this happens, the wipers aren’t capable of properly cleaning a windshield, let alone providing clear visibility.
Rather than risk your safety in poor weather conditions, there are some warning signs to be mindful of. This Ford Service video explains more:
If your wipers are showing one or more warning signs, it’s time to replace them. Not sure where to go? Our knowledgeable Service Advisors and Technicians at Key West Ford can help! Not only will we recommend the right size of wiper blades to fit your vehicle, but we’ll even install them for you too.
For more information, contact our Service Department today to book your next maintenance appointment. Stay safe on the roads this fall!
(Posted on Oct 3, 2017 at 10:20AM by Michelle Bogle)
As a Ford owner, you know that you purchased a quality product when you bought your car or truck from our dealership. But, even expertly engineered vehicles need preventative maintenance to keep them running at their best. That’s why we offer Ford Service.
Our factory-trained Technicians have the knowledge, parts, diagnostics and know-how to care for your Ford. Using the service intervals outlined in your Owner’s Guide, we ensure that every part, system and component is maintained on a regular basis so that you always have great engine performance, exceptional fuel economy and a pleasant driving experience – one that is free from unexpected breakdowns.
Consider it a regular check-up for your vehicle. This short video from CarCare.org explains more:
To learn about preventative maintenance for your specific make and model of vehicle, contact our Service Department at Key West Ford to speak with an advisor. We will gladly book you in for your next scheduled visit for a time that’s convenient for you.
(Posted on Sep 29, 2017 at 05:00AM by Michelle Bogle)
Fall has finally arrived in New Westminster, B.C. and with it comes the promise of autumn hikes amongst the changing leaves, Thanksgiving road trips across the Lower Mainland, trick or treaters combing the streets of Vancouver, and many other fun festivities to ring in the new season.
It sure is an exciting time – and a busy one too! Before your schedule fills up with social commitments, consider booking an oil change at Key West Ford.
After all, a regular oil change is a very important part of proper car maintenance, but many drivers fail to keep up with this service. And the problem with missed or skipped oil changes is that it can decrease your vehicle’s performance, or worse – it can lead to engine damage, which is very expensive to repair.
Your Ford Owner’s Guide will outline the recommended service intervals for your particular make and model of vehicle. But, remember: if are an “extreme driver” (meaning you often drive in dusty or hot climates, stop-and-go traffic, or haul heavy loads), you’ll need to space your oil changes closer together. Better yet, if your Ford is equipped with an Intelligent Oil-Life Monitor (IOLM), it’ll alert you to your next required oil change, taking the guesswork out of this important service.
To learn more about your maintenance intervals or to schedule your next service appointment, contact Key West Ford today to speak with an advisor. Our factory-trained Technicians will get your car or truck in tip-top shape so you can enjoy autumn to its fullest!
(Posted on Sep 27, 2017 at 06:48AM by Michelle Bogle)
Just like you change your furnace's air filter in the fall, you need to give the same attention to your vehicle.
In the summer months, your car’s engine air filter collects dirt, debris and even bugs. Its job is to keep these harmful particles from entering the engine’s cylinders, allowing for optimal performance. When the filter becomes plugged, air pressure drops and your car's fuel economy, power and emissions begin to deteriorate. The longer you leave the dirty filter in place, the worse your vehicle's performance will get.
This video explains more:
That’s why we always recommend that you change your engine air filter as outlined in your Owner’s Guide, but especially in the fall.
To do so, all you need to do is book an appointment at our Service Department here at Key West Ford. Our factory-trained Technicians will change your filter and inspect the rest of your vehicle to ensure that your Ford car or truck is running safety, in top condition and not behind on any regularly scheduled maintenance.
To learn more about the importance of changing your engine air filter, contact us today to speak with an advisor.
(Posted on Sep 15, 2017 at 05:00AM by Michelle Bogle)
Grinding, shrieking, squealing, grabbing – if you are experiencing any of these warning signs when you apply pressure on your brakes, it’s time to bring your car or truck in for service. After all, you want your vehicle’s braking system to be in top condition to handle the wet, slick road conditions this fall.
And when it comes to your Ford’s brakes, don’t just trust any mechanic; leave your maintenance and repairs to our service experts at Key West Ford.
Our factory-trained Technicians use precise diagnostic equipment and premium Genuine Ford and Motorcraft parts to ensure that your brakes are responsive and ready to stop when you need them to.
With each inspection, we’ll assess your brake pads, shoes, rotors, drums, lines, hoses, calipers and backing plates to ensure that your vehicle is in top working order. We’ll also record measurements of your brake pads and shoes, so you can plan for any upcoming repairs.
If you do require a replacement, we’ll recommend the right parts for your vehicle so it can be fixed right the first time. It’s our promise to you.
To learn more about our brake services and inspections, please contact Key West Ford to speak with an advisor. Fall appointments are booking up fast, so don’t delay!
It’s important to properly maintain the components around your battery. Make sure cables, posts and fasteners are in good shape and check battery connections to confirm they are clean and tight. Use a stiff wire brush to clean off any corrosion or rust.
Concerned about your battery?
At Key West Ford, our Ford-trained Technicians will test your vehicle’s charging system at every service so that you won’t be inconvenienced by an unexpected breakdown. We’ll also perform a visual inspection of your battery and its connections to look for signs of wear. If you do require a replacement, we can recommend the right battery to suit your vehicle and install it on the spot.
To book your next maintenance appointment, contact our Service Department today. Fall appointments are filling up, so don't delay!
(Posted on Sep 9, 2017 at 05:00AM by Michelle Bogle)
It's easy to forget that wiper blades are a safety feature on your Ford until you’re caught in heavy rain or snow, or you can’t see out your window because it’s covered in dirt or condensation. By then, you could be asking for trouble, as most collisions are a result of poor visibility.
Instead of putting yourself at risk, it’s important to replace your wiper blades every six months.
This is the ideal timeframe, as dirt, debris and road grime wear down wiper blades, and sunlight breaks down the rubber. Plus, if you wait too long to replace, the metal arms could rub against the glass and scratch your windshield, which is far more expensive to repair versus replacing your wiper blades.
Not sure if your car or truck is due? If so, contact our Service Department. At Key West Ford, we inspect wiper blades and arms on each vehicle in for maintenance, so you can see better, especially in poor weather conditions this fall.
If you need a replacement, our knowledgeable Service Advisors and Technicians can recommend the right set of wiper blades to fit your vehicle and even install them for you.
To learn more, call us today to book an appointment. We're here to help!
(Posted on Sep 7, 2017 at 02:06PM by Michelle Bogle)
Whether we want to believe it or not, summer is winding down and autumn is about to make its colourful appearance. And with that comes cooler temperatures, wet roads, fallen leaves and possibly even frost warnings.
If your tires are running low on tread, this could spell trouble in bad weather situations. That’s why we recommend that all Key West Ford customers inspect their tires at least once a month (or before embarking on a long road trip) to look for signs of tire wear.
An easy way to do this is by completing a quarter test. Here’s how:
1.Hold a quarter between your thumb and forefinger with the quarter head facing down.
2.Select a point on your tire where the tread appears to be the lowest. Insert the figurehead first into one of the grooves.
3.If the top of the figurehead is covered by tread, you're driving with a safe amount of tread. If your tread gets below that (approximately 1.5 mm), your tread life is reduced.
Most tire brands also come with built-in tread wear indicators as part of their construction. If these indicators are worn, then it’s time to replace your tires – and soon.
Want to learn more?
Please contact our Service Department at Key West Ford to book your next maintenance appointment. Our experts will ensure that your tires are in great condition and we can even recommend and install replacement tires, should your car, truck or SUV require a new set. Call us today!