Shopping a used sporty SUV for my wife met with Robert Klaus who did a great job on intro and test drive. Came back next day and completed the deal with Micheal and Michelle in finance. Peter Olson worked with Robert behind the scenes coordinating the whole adventure. Painless process, friendly low pressure easy to deal with folks. the whole team came out to see my wife off in her new car including all the management team and the owner himself, all stood there in the pouring rain to watch her drive away! Highly recommend Robert and Peter if youre out car shopping. old fashioned personal service gets it done.
Great service and price
Jeff spent a long time with us and was very friendly and patient without being pushy. We purchased a used car, and on delivery he noticed a warning light in the dash. The dealership took care of it promptly. After driving for a few weeks we’re very happy with our car. Highly recommended!
Friendly, honest and fast.
Sasha was great to deal with. He was informative, friendly and fun to deal with. He wasnt pushy at all. They were fair about pricing and the whole process was easy and quick. Nicholas who did my fianancing was a pleasure to deal with and I would have to say overall this was the best experience buying a new vehicle I have had.
Outstanding Customer Service & Popcorn
From the second I pulled into the parking lot the experience started... I was greeted as soon as I exit my vehicle and was shown vehicles that I was interested in... Customer Service is key for me and when I didn't received it to my standards at another dealership which was closer to home, I decided to try Key West Ford... I am happy to say that I made a smart decision and needless to say I left with a new vehicle that I'm very happy with... If you are looking for a new vehicle I highly recommend Key West Ford...
Organized and Quick
Second time buying a new truck with the guys at Key West Ford. I'm a busy person and they worked hard while I was unavailable to finalize my truck purchase. Peter Olson worked especially hard for me and I received what I asked for. Thank you!
The salesman was nice
I was so pleased with my experience here. I had my kids with me and it could have been worse. Arash was lovely to deal with. I didn’t feel like the manager really got us.
Great Better then before. Keep the good work up.
It was a great pleasure to have a sales person care about me as a client. The other workers at Keywest Ford were very present to deal with too. In the past the after care service was not good. Keywest has change for the the better. Sales people like Peter Olson are need in the car sales industry. Peter went above and beyond to make my experience to be a great one. I would recommend if you are look for a vehicle to go see Peter at Keywest ford. The team members At Keywest ford were very different to deal with compared to my last few experiences. The new team were great. Keep the good work up.
Excellent customer service!
Highly recommend Peter Olsen for sales. Super helpful and very authentic. Definitely one of my best experiences thus far.
Thank You, Peter!
very good service
I bought the truck by phone after finding it on line. Everyone there was very helpful once I got there. Robert Klaus is excellent and does great follow up to answer any questions.
Car Service and Maintenance Tips For Vancouver B.C. Drivers
(Posted on Jan 31, 2018 at 05:00PM by Michelle Bogle)
Winter brings a number of driving hazards to the Lower Mainland, like snow-covered roads, black ice and tough conditions. But, as we are nearing the thaw, another hazard will rear its ugly head - and that's the dreaded pothole.
Potholes are especially prominent this time of year since the freezing and thawing cycles within our region allow moisture to seep into the surface, causing our roads to crumble. When this happens, potholes form and pose a serious threat to your Ford's tires, wheels, and suspension components.
And while not much can be done to prevent the deterioration of our infrastructure, there are ways to protect your vehicle while you drive. Here are five tips:
1.Stick to familiar routes to help anticipate and avoid potholes.
2.Always travel on well-lit roads.
3.Drive the speed limit and remain alert - this will give you the opportunity to spot potholes before hitting them.
4.If you can't avoid a pothole, be sure to brake before impact since a gently rolling tire will experience less damage than one that skids or stops hard over a hole.
5.If you hit a pothole, carefully inspect your tires and wheels for possible damage and have your vehicle inspected by a professional if you notice any pulling or wobbly steering.
To learn more about your vehicle's suspension and alignment, contact our Service Department to speak with an advisor or to schedule your next maintenance visit. Early-spring appointments will go fast, so don't delay.
(Posted on Jan 31, 2018 at 12:30PM by Michelle Bogle)
If you have trouble keeping up with your vehicle's maintenance schedule, you are not alone. According to a study by the Care Car Council, an astonishing 84% of vehicles surveyed required immediate service. Among these issues were low or dirty oil, contaminated air filters and inadequate coolant levels.
And in the automotive world, these issues are very easy and inexpensive fixes when done regularly. But, when left neglected, they have the potential to lead to serious and costly repairs - not to mention that they also put your health and safety at risk.
That's why keeping on top of your Ford's preventative maintenance is so important. Here are other reasons to consider:
It saves you money
Preventive maintenance not only wards off expensive repairs, but it also helps you achieve optimal fuel efficiency, which can save you money on gas.
It increases longevity
Just like taking care of your health helps you lead a longer, happier life, the same is true about regular maintenance for your vehicle.
It improves safety
Keeping your car in top shape reduces the risk of malfunctions that could cause an accident or leave you stranded, like a blown-out tire, dead battery or seized engine.
To learn about preventative maintenance for your specific make and model of vehicle, contact our Service Department at Key West Ford to speak with an advisor. We will gladly book you in for your next scheduled visit for a time that's convenient for you.
(Posted on Jan 31, 2018 at 07:58AM by Michelle Bogle)
You're cruising down the highway at a nice clip when, all of a sudden, a sea of red lights appears in front of you. As you desperately try to brake, your senses are awakened by the sounds of screeching and grinding; your foot starts to vibrate as you apply pressure to the pedal. You pull off on to the shoulder absolutely shaken. That was a close call.
Scary, right? Well, take it from us: if your brakes are trying to tell you something, you need to pay attention. Screeching, grinding and vibration are warning signs that your braking system needs to be inspected. Or if you notice your Ford is pulling or grabbing when slowing, or you need to apply extreme pressure before the system engages, your vehicle is definitely due for a service.
And keep in mind, even the most expertly engineered automobiles will need to have their brakes replaced because they are a normal wear item that deteriorates with use. Factors that can influence brake wear include your driving habits, operating conditions, vehicle type and the quality of the brake lining material. You also want to be sure that you avoid letting your brakes get to the "metal-on-metal" point, as this could lead to expensive rotor or drum replacements down the road.
At Key West Ford, we make staying on top of your maintenance easy. Our factory-trained Technicians use precise diagnostic equipment to ensure that your brakes are responsive and ready to stop when you need them to. We'll also record measurements of your brake pads and shoes, so you can plan for any upcoming repairs. If you do require a replacement, we'll recommend the right parts for your vehicle so it can be fixed right the first time. That's our promise to you.
To learn more, please contact our team to speak with an advisor or to book your next service appointment.
(Posted on Jan 25, 2018 at 06:00AM by Michelle Bogle)
The mercury is falling and so is the snow. Your local weather forecaster is calling for yet another cold alert across the Lower Mainland. As you dig out your toque, mitts, and other gear, you resent Mother Nature for this unwanted cold snap. Alas, life goes on; you head to your vehicle only to hear “crank, crank, clunk” as you turn the key in the ignition. Your battery is dead. Wonderful…
This is no way to start your workday. But, sometimes motorists are faced with this harsh reality because they simply do not take care of their vehicle’s battery. And in the winter, it’s absolutely essential to properly maintain this important component, especially since engines are harder to turn in the cold.
Don’t get stranded this winter! Follow these tips to achieve optimal battery performance in your Ford all year long:
Over time, batteries age. To ensure your battery is operating at peak efficiency, get in the habit of inspecting it regularly to look for signs of wear or corrosion that could cause it to fail.
If you do notice corrosion on the battery or cable connections, pour baking soda and water on the area to scrub it off. Make sure you disconnect the cables first.
If you are expecting a cold snap, buy an insulator to wrap around the battery to add an extra layer of protection and warmth.
If you suspect your battery might be past its prime, bring your vehicle to Key West Ford. Our Technicians can inspect and test it for you and recommend a replacement, should it be required.
To learn more, please contact our Service Department to book an appointment.
(Posted on Jan 24, 2018 at 06:00AM by Michelle Bogle)
For the average motorist, they may not know anything about their fuel pump (or that their Ford is even equipped with one) until it breaks down. But, a fuel pump plays an important role – it injects gas into the engine so that a car can run. If this part is faulty or malfunctioning, you won’t get very far.
To avoid an unexpected breakdown, here are some warning signs to watch out for:
If your fuel pump is unable to inject a consistent stream of gas, the engine will sputter at high speeds.
If you find your vehicle coasting at a consistent speed, then suddenly surging forward without depressing the gas pedal, this could be a sign of irregular resistance within the fuel pump’s motor.
Just like we spike a fever when sick, a faulty fuel pump will often signal an issue by raising the temperature gauge to a higher heat, which can cause a vehicle to stall.
Loss of Power
Climbing hills or heavy payloads can put a strain on a vehicle. If your fuel pump is deteriorating, it will have a difficult time supplying gas to the engine, which can lead to a breakdown.
Bad Fuel Economy
If your Ford becomes a “fuel hog”, it could mean that your pump’s relief valve is faulty, causing more gas to unnecessarily flow into the engine.
Car Won’t Start
If you turn the ignition and hear the engine crank and rev, but never catch, this could be caused by low pressure in the gas line from a faulting fuel pump.
If you’ve been experiencing the issues listed above, it might be time to bring your vehicle in for an inspection. To schedule a service appointment at our dealership, contact us at Key West Ford in New Westminster, B.C.
(Posted on Jan 23, 2018 at 07:24PM by Michelle Bogle)
Just like you visit your doctor for your annual check-up, your Ford car or truck deserves the same care and attention. That’s why it’s important to never skip a service appointment or ignore a nagging repair. After all, regular maintenance ensures the health of your Ford so that you can get where you need to, when you want to.
Here are some other reasons to keep up with your service appointments:
Your safety on the roads, as well as your passengers and those around you, is absolutely critical. By regularly servicing your Ford, you are ensuring that key components and systems are working in optimal condition for the safe operation of your vehicle.
If you plan to sell your car in the future, keeping your vehicle in top shape will not only impress a prospective buyer, but it could also fetch you a higher selling price. As you do your maintenance, retain your service records to show buyers how well-cared for your Ford is.
Even though regular maintenance comes at a price, it will reward you in the long run by ensuring better fuel efficiency with lower fuel costs. Did you know that fixing a faulty oxygen sensor can improve mileage by as much as 40%? It’s true.
Our Ford Technicians know your vehicle best, which means that they have the knowledge and know-how to anticipate and fix potential problems that could lead to an unexpected breakdown.
If you have questions about your vehicle’s service requirements or are overdue for a repair, contact us today at Key West Ford to schedule an appointment.
(Posted on Jan 1, 2018 at 07:55AM by Michelle Bogle)
A fresh new year is upon us. It’s time to wipe the slate clean, work on forming healthy habits and taking care of things that got neglected over the busy holiday season. If this includes your Ford’s maintenance, the New Year is a great time to book an appointment at our Service Department.
Whether your Ford is overdue for a regular oil change or requires an unexpected repair, our factory-trained Technicians have the know-how to give your vehicle the attention it deserves. We also have the right tools to diagnose any problem and the right parts on hand to fix it right the first time. This includes Genuine Ford and Motorcraft parts, which are designed for the best fit, durability and performance.
Here’s a brief overview of our services:
• Oil and filter change
• Scheduled maintenance
• Tire replacement and tire service
• Brake pad and brake shoe replacement
• Air conditioning service
• Engine service
• Multi-point inspection
• All-wheel drive and 4x4 service
• Automatic transmission
• Engine cooling and cabin heating
• Steering and suspension
• Battery service
• Wheel alignment
• Anti-lock brake system
• Factory-authorized systems check
Start 2018 off right by bringing your Ford to the experts who know it best. To book your next service appointment, contact our dealership today.
(Posted on Jan 1, 2018 at 07:49AM by Michelle Bogle)
With winter in full swing, it’s important to have the proper tires installed on your Ford car or truck so that you can tackle all road conditions no matter the weather.
But, you might be thinking…
“Vancouver doesn’t get hammered with snow.”
“Do I really need winter tires for my vehicle?”
“My Ford is equipped with all-wheel drive.”
“I’ve got enough traction with my all-season tires.”
Regardless, winter tires are an important safety component on your Ford, designed to handle the cold. Rubber compounds found in all-season and summer tires stiffen up once temperatures drop below 7 degrees Celsius, resulting in poor traction and stopping abilities. The physical construction of a winter tire is also different with a special tread design and enhanced rubber compounds.
And when it comes to selecting the right cold weather tire for your vehicle, there are many brands to consider. In fact, the selection is so wide that some B.C. drivers become overwhelmed with their choices that they have a hard time deciding which manufacturer to go with.
To help narrow down your selection, here’s a list of top winter tires designed to get you through the harshest Canadian driving conditions, as compiled by Wheels.ca:
•BFGoodrich Winter T/A KSI
•Continental WinterContact SI
•General Tire Altimax Arctic
•Kumho Wintercraft WP71
•Michelin X-Ice Xi3
•Nokian Hakkapeliitta 8
Remember, each of these winter tire options comes with their own list of benefits and advantages, as well as specifications and price points.
To ensure that you select the right winter tire brand and make for your vehicle (and in the appropriate size), be sure to contact our Service Department at Key West Ford to speak with one of our tire experts. We’ll help you find the best set to suit your driving habits and budget.
(Posted on Dec 28, 2017 at 04:00AM by Michelle Bogle)
Keeping up with recall notices for your Ford car or truck is crucial, as it ensures the continuous and safe operation of your vehicle.
Typically, you’ll be notified of recalls in two ways – either you’ll receive a written notice from Ford Motor Company of Canada, Limited, or you'll receive a phone call or email from the dealership that you purchased your vehicle from.
And when you do receive information regarding a recall, it’s best to act on it right away. Oftentimes, it’s to address a relatively insignificant issue, such as windshield wiper malfunction, which requires a quick service appointment. If it’s a larger repair, you might need to leave your vehicle at the dealership, but those details can be worked out when you book your appointment.
If you feel that you might be behind on recalls, it is recommended that you call your dealership and ask a Service Advisor to run your vehicle identification number (VIN) through the system.
Remember: staying up to date on your Ford's maintenance needs has its rewards, as does servicing your vehicle at Key West Ford in New Westminster, B.C. To learn more, contact us today.
(Posted on Dec 27, 2017 at 04:00AM by Michelle Bogle)
There are a number of reasons why people need to store a vehicle. For some, they have a convertible or a sports car that they like to baby over the winter months, while others must leave town for work or an extended vacation.
Whatever the reason, it’s very important that you store your Ford car or truck properly, so that you don’t return to a dead battery or worse – a damaged engine, deteriorated tires or destruction by small animals and rodents.
Here are some tips to keep in mind:
Change the oil
If you are storing your vehicle for more than 30 days, you’ll want to change the oil so that contaminants don’t harm the engine.
Bird droppings, water stains, mud and grease can damage a vehicle’s paint if left on the surface for too long. Before you store your Ford, give it a good wash and wax if you have time.
Keep it covered
An indoor garage is the best place to store your vehicle, as it will protect the car from the elements and animals, and keep it at a stable temperature.
Fill it up
Fill the tank with gas and a fuel stabilizer if you expect the car to be in storage for more than 30 days. This will prevent moisture from accumulating inside the tank and keep the seals from drying out.
Keep it running
An unattended battery will eventually lose its charge, so you’ll want to drive the vehicle periodically while in storage (about every two weeks for 15 minutes). If you’ll be away, see if a friend can help you out. This will also help your tires not form flat spots.
Skip the parking brake
While you might be tempted to engage the parking brake – don’t. If the brake pads make contact with the rotors for too long, there is a chance that they might fuse. Instead, use a tire stopper to prevent the car from rolling.
If you’re getting ready to store your vehicle for the winter, call our Service Department at Key West Ford to book a pre-storage inspection. We’ll ensure that your Ford car or truck and its components and systems are in good shape before they hibernate until spring.