Shopping a used sporty SUV for my wife met with Robert Klaus who did a great job on intro and test drive. Came back next day and completed the deal with Micheal and Michelle in finance. Peter Olson worked with Robert behind the scenes coordinating the whole adventure. Painless process, friendly low pressure easy to deal with folks. the whole team came out to see my wife off in her new car including all the management team and the owner himself, all stood there in the pouring rain to watch her drive away! Highly recommend Robert and Peter if youre out car shopping. old fashioned personal service gets it done.
Great service and price
Jeff spent a long time with us and was very friendly and patient without being pushy. We purchased a used car, and on delivery he noticed a warning light in the dash. The dealership took care of it promptly. After driving for a few weeks we’re very happy with our car. Highly recommended!
Friendly, honest and fast.
Sasha was great to deal with. He was informative, friendly and fun to deal with. He wasnt pushy at all. They were fair about pricing and the whole process was easy and quick. Nicholas who did my fianancing was a pleasure to deal with and I would have to say overall this was the best experience buying a new vehicle I have had.
Outstanding Customer Service & Popcorn
From the second I pulled into the parking lot the experience started... I was greeted as soon as I exit my vehicle and was shown vehicles that I was interested in... Customer Service is key for me and when I didn't received it to my standards at another dealership which was closer to home, I decided to try Key West Ford... I am happy to say that I made a smart decision and needless to say I left with a new vehicle that I'm very happy with... If you are looking for a new vehicle I highly recommend Key West Ford...
Organized and Quick
Second time buying a new truck with the guys at Key West Ford. I'm a busy person and they worked hard while I was unavailable to finalize my truck purchase. Peter Olson worked especially hard for me and I received what I asked for. Thank you!
The salesman was nice
I was so pleased with my experience here. I had my kids with me and it could have been worse. Arash was lovely to deal with. I didn’t feel like the manager really got us.
Great Better then before. Keep the good work up.
It was a great pleasure to have a sales person care about me as a client. The other workers at Keywest Ford were very present to deal with too. In the past the after care service was not good. Keywest has change for the the better. Sales people like Peter Olson are need in the car sales industry. Peter went above and beyond to make my experience to be a great one. I would recommend if you are look for a vehicle to go see Peter at Keywest ford. The team members At Keywest ford were very different to deal with compared to my last few experiences. The new team were great. Keep the good work up.
Excellent customer service!
Highly recommend Peter Olsen for sales. Super helpful and very authentic. Definitely one of my best experiences thus far.
Thank You, Peter!
very good service
I bought the truck by phone after finding it on line. Everyone there was very helpful once I got there. Robert Klaus is excellent and does great follow up to answer any questions.
Car Service and Maintenance Tips For Vancouver B.C. Drivers
(Posted on Mar 22, 2018 at 06:00AM by Michelle Bogle)
With the recurrent freeze and thaw cycles that happen across the Lower Mainland over the winter months, potholes become a daily landmine that drivers have to avoid. One hit of a deep rut and your vehicle’s entire alignment can be thrown out of whack. When that happens, you open your car or truck up to a host of issues, like decreased tire tread life or other expensive “Around the Wheel” repairs.
That’s why one of the most important components of a spring vehicle check-up is inspecting your wheel alignment.
During your appointment, your Technician will put your Ford up on a hoist to get a closer look at your vehicle’s camber. The camber is the angle of your wheels, which is measured in degrees. If your wheel is tilted outward at the top, its camber is positive; if it’s tilted inward, then the camber is negative. The camber of your wheels will also dictate whether your vehicle is pulling to the left or right on the road. Not only is vehicle pull dangerous, but it reduces your overall control. However, when your wheels are properly aligned, your Ford should never drift or pull – rather, it will stay on course, offering a smooth and enjoyable ride quality.
Don’t let the potholes get you or your Ford out of joint. Book your wheel alignment inspection at Key West Ford in New Westminster, B.C. by calling our Service Department.
(Posted on Mar 20, 2018 at 06:05AM by Michelle Bogle)
Ahhh, springtime – a time of renewal, regrowth and rebirth. The bulbs you planted in the fall are popping up, the grass is once again turning green and your allergies – they are rearing their ugly head. You can’t get any reprieve from the sniffling and sneezing, including in the comfort of your vehicle. But, when was the last time you changed your Ford’s air filter? Relief may just be on its way!
The air filter’s main job is to collect and trap any allergens or air pollutants that make their way into your vehicle’s cabin. Over time, these nose-clogging particles can obstruct your filter too, which can make your allergies feel worse than they need to.
Typically, your cabin air filter should be changed every 25,000 to 30,000 km, but your Ford’s Owner’s Guide will have the recommended interval to suit your vehicle. If you tend to drive in more extreme conditions, like on dirt roads or in heavily polluted areas, your interval may be sooner.
Don’t get caught up with a case of the sniffles this spring. Be proactive and replace your Ford’s cabin air filter before the pollen reaches intense levels. To book your service appointment, contact our dealership in New Westminster, B.C. to speak with an advisor.
(Posted on Mar 15, 2018 at 03:26PM by Michelle Bogle)
Routine maintenance is one of the best ways to keeping your vehicle safe on the road. And oil changes? Well, they are a critical element of your Ford’s scheduled maintenance.
The engine in your vehicle is comprised of many moving parts – and as these parts rub together, they create friction. Clean oil lubricates your engine and absorbs excess heat, thus allowing the internal components and systems in your Ford to work together effectively.
If your engine oil is old, broken down or dirty, it will not be able to do its job, which can lead to an unexpected breakdown – or worse, a major engine failure.
Your Owner’s Guide will specify how frequently you should change your Ford’s oil, but, as a rule of thumb, you can plan for at least twice a year or every 5,000 to 7,500 km. What’s more, spring is a great time to change your oil since one of the worst sources of contamination is water. Cold weather operation and short run times can lead to an increased amount of condensation in an engine’s oil. By changing the fluid, you can potentially avoid a headache down the road.
To book your spring oil change, contact our Service Department at Key West Ford in New Westminster, B.C. to speak with an advisor.
(Posted on Mar 15, 2018 at 03:20PM by Michelle Bogle)
Springtime in the Lower Mainland – there’s nothing better! Tulips are blooming, people are enjoying the great outdoors – but, your car? It’s covered with a layer of road salt and is trudging along in winter tires. Spring is a time for rejuvenation – and that includes your vehicle.
Here are seven ways to give your Ford some TLC this season:
1.Clean the underbelly – Road salt is extremely corrosive and will damage the paint and frame of your vehicle. Each spring, give your Ford a good spray down with a garden hose using high pressure.
2.Replace your windshield wipers – Your wipers should be replaced every six months, especially before the rainy season begins. You want to be sure that your visibility isn’t compromised by worn-out blades.
3.Deep clean from the inside out – Just like you scrub your home each spring, your car deserves the same. This includes cleaning all surfaces and windows inside your vehicle (don’t forget your floor mats) and washing/waxing the exterior of your Ford.
4.Swap your winter tires – Once the outside temp climbs above 7°C, it’s time to switch back to your all-season tires for better fuel efficiency and performance.
5.Inspect your brakes – Road salt can also do a number on your brakes, especially the pads. When you swap your tires, have your brakes inspected to ensure they are in good working condition.
6.Check your alignment – Potholes are notorious for kicking vehicles out of alignment, which will cause your tires to wear down faster – plus your ride quality will suffer. To avoid these issues, have your alignment inspected each spring.
7.Measure your tire pressure – Temperature swings can wreak havoc on your tire pressure, which can cause poor fuel economy. Check your Owner’s Manual to ensure your tires are inflated with the correct psi.
Give your Ford the spring treatment it deserves. To book your service appointment today, contact us at Key West Ford in New Westminster, B.C.
(Posted on Feb 28, 2018 at 05:50PM by Michelle Bogle)
Living in a climate that changes often, we're always having to swap our outfits and gear to stay ahead of the weather - and the same is true for your Ford. In spring, it's time to switch out your winter tires for all-seasons and maybe give your vehicle a good detailing too. But, did you know that it's important to replace your wiper blades?
With regular use, the rubber compounds in your wiper blades begin to break down and lose their efficacy. When this happens, they'll typically chatter, band, crack, split and bead. The result is reduced visibility for you, which is a serious hazard on the roads, especially in the Lower Mainland where we experience our fair share of precipitation.
A good rule of thumb is to replace your wiper blades in the spring and fall - the same time you swap your tires. And if that's not easy enough to remember, windshield wipers should be changed at least every six months. But if you do see signs of wear before then, you should change them right away.
At Key West Ford, we inspect wiper blades and arms on each vehicle in for service, so you can see better, especially in poor weather conditions.
If you are due for a replacement, our knowledgeable Service Advisors and Technicians can recommend the right set to fit your vehicle. It's an inexpensive fix that offers big results!
(Posted on Feb 28, 2018 at 05:41PM by Michelle Bogle)
With the beginning of March upon us, you might be itching to swap out your winter tires (if your vehicle is equipped with them) and re-install your all-seasons or summers. March is typically a great time to switch your rubber in the Lower Mainland since the chance of cold temps, ice and snow are slim.
But, before you make the swap, there are a few things to remember:
It is not recommended to remove your winter tires if the temperature will dip below 7 degrees Celsius. This is the range where the performance of the specialized rubber comes into play by offering better traction and stopping abilities compared to all-seasons.
If you don't have space to store your winter tires, you'll want to figure that out since improper storage can damage the rubber. A garage is a great spot to keep them, but you won't want to stack them more than four tires high or hang them from the bead. If you don't have space at home, ask your Service Advisor about our tire storage options.
If the tires you are swapping into are damaged, worn or the wrong fitment for your vehicle, you'll need to purchase replacements for your Ford. When you come in for your changeover appointment, the new tires can be installed at the same time by our factory-trained Technicians.
To book your spring tire changeover appointment, contact us at Key West Ford in New Westminster, B.C.
(Posted on Feb 21, 2018 at 05:00AM by Michelle Bogle)
Keeping your vehicle regularly maintained is essential to your safety on the road. However, sometimes things do go wrong.
If you experience a breakdown, there are some things to bear in mind.
If you suspect a mechanical issue with your vehicle, signal your intent and pull off to the shoulder, being sure that you position your car as far away from traffic as possible. If you are worried about being hit from behind, leave your vehicle and move to a safe location.
Make sure your car is visible to other motorists, roadside assistance operators and emergency crews by activating the hazard lights on your vehicle.
Make note of any unusual sights, sounds, smells or warning lights and consider whether your car was responding differently before the breakdown. This information can be helpful when your Technician is diagnosing the problem.
Call for help
If you have a roadside assistance plan for your vehicle, call them with your location, a summary of the problem and a description of the car. However, if you break down on a busy highway or have been in a collision, call your local police and follow their directions.
At Key West Ford in New Westminster, B.C., your safety is our top priority. Our factory-trained Technicians have the knowledge and know-how to keep your vehicle operating in top condition so you aren't burdened with unnecessary breakdowns.
(Posted on Feb 10, 2018 at 08:23AM by Michelle Bogle)
Just like you rotate your mattresses or couch cushions in your home, the same should be true about the rubber on your Ford. The purpose of regular tire rotations is to extend the life of your tires, and it's an easy automotive maintenance item to have done to your vehicle.
But, a common question we often hear is, "How often?"
Our answer is this: as a general rule of thumb, you should rotate your tires every time you have an oil change completed on your vehicle. Or, if you prefer to go based on mileage, it's best to follow what's stated in your Ford's Owner Guide, which can range anywhere from 8,000 to 12,000 km, depending on your vehicle, its regular operating conditions and the like. Any longer than that and you risk shortening the lifespan of your rubber or experiencing a failure.
This video explains more:
Think it's time to give your tires some TLC? If so, contact our Service Department at Key West Ford in New Westminster, B.C. to schedule an inspection with our factory-trained Technicians.
(Posted on Feb 9, 2018 at 07:48AM by Michelle Bogle)
The automotive term "ABS" stands for anti-lock braking system. If the ABS light is illuminated on your Ford's dash, that means that the system has become deactivated due to a malfunction.
Your regular brakes will still work as promised, but the anti-lock feature that prevents your wheels from locking while stopping will not function. And, if your Ford is equipped with stability control or traction control, these systems will also be disabled since they rely on the same wheel-speed sensors as the anti-lock system.
That's a lot of key safety features that you won't be able to rely on in the event of a hard-stop. As such, it's important to have all ABS issues resolved, so your Ford can perform in optional condition.
A malfunctioning ABS can be caused by a number of scenarios, but it's usually a result of five things:
- A blown fuse for the system
-A wheel-speed sensor that is damaged or covered with dirt
-A broken wire between the sensors and the ABS controller
-A controller that has stopped working
-A faulty brake fluid pump or valve
The best way to diagnose the problem is to bring your Ford car or truck to our Service Department for an inspection. Our factory-trained Technicians will complete a thorough examination of your vehicle and address the issue with the appropriate repair or replacement part. After all, we know your Ford best - allow us to give it the trusted treatment it deserves.
To book your service appointment, contact our dealership in New Westminster, B.C.