On several occasions Sasha Ruban took part of his time off and devoted it to helping us in every way possible to ensure we ere happy with our purchase of a used vehicle. I will recommend him to anyone looking for a new or used car. Thanks again for your help Sasha
sasha is very knowledgeable prfessional and courteous
I was very surprised to see how quick i was approved for financing and how cheap the paymetns are. The staff sre very uofront and straight forward with you they are very understing of eceryones individual situation
Best in the biz!
Sasha Ruban will provide the best car buying experience you could ever fathom. He is well experienced and extremely passionate about what he does! Am going back to Sasha for the future!
Pretty Good So Far
I purchased a 2017 Taurus SHO on Oct 20. Whole transaction from test drive to driving off the lot with my new car, was relatively painless. Only issue was a missing owners manual, which they said they would find and mail to me. A few days later, I received a call from Michael Nokes (an excellent sales mgr), stating that they could not find it and ordered a new one for me. Awesome. A month later, I finally had enough of the waiting and called them again wondering why I hadn't received it. "Oh... it just came in". Riiiiight... LOL. Regardless, I am happy. The only other issue I have is that, I was told my car came with Ford Pass. It does not. The Fusion Sport I was also interested in, did. So a little (a lot) disappointed about that, but I think the salesman was new and didn't know all the features that the different models have. The Taurus (even my SHO), does NOT come with Ford Pass. Sigh.
My only other complaint is with the financing. I read on their website of rates at 4 or so percent. I was given a rate of almost 7 %. As a federal employee with 30 years service in law enforcement and nearly no mortgage, and NO other debt, I expected better. A call and email to Michelle inquiring about this, garnered no response, so I took it upon myself to call Coast Capital Savings and today signed a contract for 4.25% .......much better!
Car has so far performed excellent. As for service, too soon to tell. I have not reached the mileage required for an oil change etc.
Overall, I am happy with Key West and would recommend them to others.
Painless car purchase
Jeff Upton and the team at Key West Ford Sales were great to deal with. They were super helpful and responsive to all questions, and went the distance to make a deal. There was no pressure at any point along the way. I have bought cars before and often came away feeling somehow fleeced....NOT the case here.
Jag was very professional and knowledgeable.
Jag was very professional. He listened to what i wanted and helped me find my new suv. He answered all my questions in a manner i could understand. It was stress free . Thank you
Genuine service, great people
I was looking for a used car with a tight budget and found the ad from Key West Ford online. I called the place and Robert answered. He gave me basic information about the car and sent me all the documents (car proof etc.) via email within 5 minutes. I booked a test drive and I brought a mechanic friend with me so he can check the car for me. My mechanic friend threw tons of questions regarding the car and Robert was able to answer all which showed how knowledgeable he was. Everything looked good and the car was in good condition but the price was still a bit over my budget. However, Robert really tried his best so I can get the car within my budget. Robert and a sales manager, Wes were very genuine and professional. I got the car I wanted for a very good deal. My experience there was amazing and I will absolutely recommend this place!!
Greatest Apple Pie Ever
This a great place to buy a car they were very warm and welcoming I would recommend buying a car from them again people at this dealership help you in many different ways they go out of their way to make sure that you get the best deal ever
Sales and service visit. One lead to another and Peter O and management were very helpful with the situation I was in. I appreciate all that they did for me.
Key West service department for all of your car, truck or suv warranty or service needs, suv warranty ford bc canada, ford warra
(Posted on Dec 7, 2018 at 06:58AM by Michelle Bogle)
Your wipers take a beating in the winter with regular ice build-up, grimy road splatter and frequent swiping against the windshield. Over time, this important safety component can deteriorate, thus compromising your visibility on Vancouver’s roads.
Ensure your well-being this winter by taking care of your wiper blades by following these five helpful tips from our service experts at Key West Ford:
1.Inspect and clean your wipers each time you fill up with gas. Look for signs of wear, like deteriorated rubber, rips and tears. If the rubber is damaged, it is time for a replacement.
2.Always keep your washer reservoir topped up. Your wiper blades will not perform and clean your windshield effectively without washer fluid and you risk scratching the glass.
3.To preserve the life of the rubber, always turn off your wiper blade system when you stop your engine so they don’t start working again on dry glass when you turn on your vehicle.
4.Never use your wiper blades as a snow brush, as it can burn out the motor or cause the blades to bend. Clear your glass of snow and ice first before turning on your wipers.
5.Replace your wiper blades if you notice a film is left on the windshield, if the blades are skipping across the glass, if the blades chatter or make noise, or if they haven’t been replaced in a year or more.
Wiper blade replacements are an effective and inexpensive way to ensure your safety and visibility when behind the wheel. To learn more or to schedule an appointment, contact our friendly and knowledgeable Service Department in New Westminster, B.C.
(Posted on Nov 27, 2018 at 04:35PM by Michelle Bogle)
With winter’s official arrival less than a month away, you’re liking tired of being bombarded by advertisements (and family members) to buy a set of winter tires for your Ford. But, hear us out for a minute – while we understand that not all drivers are keen on buying a dedicated set of tires for winter, it is highly recommended for enhanced safety and traction when the weather drops below 7 degrees Celsius.
And even if you are on a budget, there is a wide market of quality tires in a range of price points to choose from. The key is finding the best one that’s suited to your typical driving conditions, vehicle and size – all of which our Service Advisors at Key West Ford can walk you through.
Wheels.ca recently compiled a list of the top winter tire brands and models for 2019. If you’re open to researching your purchase, these are good options to begin with:
BFGoodrich Winter Slalom KSI
Bridgestone Blizzak WS80
Dunlop Winter Maxx WM01
Gislaved Nordfrost 200
Goodyear Ultra Grip Winter
Michelin X-Ice Xi3
Motomaster Winter Edge
Nokian Hakkapeliitta 9
Pirelli Winter SnowControl 3
Yokohama iceGUARD iG52c
Remember: installing winter tires on your Ford will not only ensure proper traction and control in slick conditions, but it will also extend the life of your all-season or summer tires since they’ll be in storage for half the year. Our team can also recommend the best set of rims for your tires, which will help make installation much quicker and easier each time you swap your rubber.
To learn more, call us today or stop in to visit our Service Department, located in New Westminster, B.C.
(Posted on Nov 26, 2018 at 04:32PM by Michelle Bogle)
Proper tire pressure is essential for your vehicle’s safety all year round, but it is especially important in the winter time. As the temperature drops, the pounds per square inch (PSI) decreases – usually 2 PSI for every 10-degree drop – leaving your tires under-inflated and at risk for a blow-out, damage and decreased fuel economy.
That’s why it’s essential to always check the inflation on your tires when there is a change in outside temperature. Doing so is easy – all you need is a few minutes of time and a tire gauge, either at home or the gas station. Just be sure you check the pressure when your tires are cold or haven't been driven in several hours since this will ensure the most accurate reading. You’ll also want your Ford Owner’s Guide handy, which lists the correct PSI for your make and model of vehicle.
Here’s how to check your tire pressure in five simple steps:
1. Remove the end caps on your tires' air valves and press the gauge into the stem to get a reading.
2. Compare the reading with what’s listed in your Ford Owner’s Guide.
3. If the reading is above the recommendation, push in the valve to let out some air.
4. If the PSI reading is below the recommendation, fill your tire with air until you reach the ideal level.
5. Once you’ve reached the optimal PSI for each tire, screw on the end caps and be on your way.
If you have questions about your Ford’s tire pressure or recommended PSI, contact our Service Department today to book a maintenance appointment. We'll also inspect your tires to make sure they are in great shape and properly inflated for your peace of mind.
(Posted on Oct 15, 2018 at 08:17AM by Michelle Bogle)
If you hear an abnormal squeaking coming from under your hood – or worse, your car won’t start – you could be having an issue with your vehicle’s timing belt. This component is a rubber sash located in the engine compartment behind the drive belts. Its job is to keep the crankshaft in tune with the camshaft, ensuring the proper timing and operation of the engine and its valves.
The best way to avoid an issue with a timing belt is by keeping up with the regular maintenance schedule outlined in your Ford’s Owner’s Guide. Over time, these parts can wear out and require replacement, so it’s better to be proactive. If not, you could risk having to replace the water pump, tensioner and pulleys as well, which can get costly – or risk a major engine failure. You should also never wait for the timing belt to break before you give it the attention it deserves.
At Key West Ford, our factory-trained Technicians can inspect your Ford’s timing belt during your next service visit and recommend whether it’s due for replacement or not. If you are concerned about abnormal noises under the hood or poor engine performance, give our team in New Westminster a call today to book your next maintenance appointment.
(Posted on Oct 7, 2018 at 05:14PM by Michelle Bogle)
Many modern cars and trucks on our roads today feature power steering. This system eases parking maneuvers and low-speed driving, especially in heavier vehicles. However, over time, components can wear out, which will impact handling.
If you suspect you might have an issue with your Ford’s power steering, here are steps to diagnose the problem:
Check the power steering fluid level
A lack of fluid will make it harder to complete turns. If you regularly have to top up the power steering fluid, it could indicate a leak.
Inspect the hoses and lines around the power steering pump
The power steering system is compromised of a pump and numerous seals and hoses. If there are leaks or breaks in the seals, it will impact the performance of the system.
Check for loose belts
A loud, screeching sound from the pump is a tell-tale sign of a loose belt in the power steering system. To test for this, simply power up the vehicle’s engine and turn the steering wheel. If you hear a noise, then it's time for a proper inspection.
Unaddressed power steering issues not only impact your Ford’s handling, but your safety on Vancouver’s roads. If you have concerns about your vehicle, call our Service Department at Key West Ford to book your maintenance appointment today. Our factory-trained Technicians will give your car or truck the attention it deserves so you can drive with peace of mind.
(Posted on Sep 30, 2018 at 07:11PM by Michelle Bogle)
After a busy summer of road trips and weekday adventures, your Ford could likely use some TLC. And one area of key importance is the battery hiding under the hood. With winter’s arrival on its way, fall is the ideal time to ensure your vehicle’s battery is ready for the colder winter ahead.
To help you get prepped, we’ve compiled three battery tips from the experts at Consumer Reports:
1.Inspect the battery’s connections to ensure they are snug. If you notice signs of corrosion, safely disconnect the connections and clean them with a battery brush.
2.If your battery is more than four-years-old, it’s a good idea to have its load tested once a year. This ensures that the battery can maintain voltage, especially in colder weather.
3.If you are planning on parking your ride throughout the winter, you’ll want to protect your car battery’s life by using a trickle charger. It slowly adds a charge to the battery (hence the term trickle) and does not allow for the normal depletion of the charge that batteries often experience.
Should you have any concerns about your vehicle’s battery, contact our Service Department at Key West Ford in New Westminster, B.C. Our Ford-trained Technicians can test your charging system to see if you require a new battery and recommend the right part for the job.
(Posted on Sep 10, 2018 at 04:00AM by Michelle Bogle)
Owning a vehicle – whether new or preowned – is an exciting milestone in a person’s life. It’s likely an expense you saved for or are financing each month, so you want to ensure that you are caring for it properly for many years to come.
An important part of vehicle ownership is keeping up with regular maintenance. Not only will this ensure that your car or truck is safe and reliable, but that it’s enjoyable to drive each day and is fuel efficient.
To help you keep your Ford in tip-top shape, follow these quarterly inspections from the comfort of your driveway:
1.Look and listen for issues: Take your vehicle for a spin around the block and listen for any grinding, whining, knocking or creaking. These sounds are often drowned out by passengers, music and other road sounds, so it’s important to complete this exercise every three months, in case there is an issue that needs addressing. Also, look at your dash to see if any warning lights are on. You'd be surprised by how many drivers ignore these!
2.Clean and wax your car: Caring for the interior and exterior of your Ford will keep it looking good for a long time. After vacuuming out the cabin, give all of the surfaces a good wipe down using car care products to protect their finishes, then follow up the exterior with a thorough hand washing and waxing. Don’t forget to clean the windows and mirrors for added visibility.
3.Check your windshield wipers and headlights: Speaking of visibility, you’ll want to inspect your wiper blades for breakage or splitting and replace them as needed. If your headlights are burnt out or cracked, those will need replacements as well.
After completing these quarterly checks, contact our Service Department at Key West Ford in New Westminster, B.C. to schedule a maintenance appointment, should you have any concerns about your vehicle. Our team of factory-trained Technicians will get your Ford back into optimal condition for your safety and enjoyment.
(Posted on Sep 4, 2018 at 06:03PM by Michelle Bogle)
As a Ford owner, you made a wise purchase decision when you bought your car or truck from our dealership. We want you to get the most out of your on-road enjoyment for many years to come, which is why we recommend that you keep up with your vehicle’s maintenance.
To help you stay ahead of any repairs or replacements, there are many preventative checks that you can do each month from the comfort of your driveway. Not only will these tips help keep you safer on Vancouver’s roads, but it can save you money by ensuring optimal fuel economy.
1.Inspect your tires: Get nice and low to the ground and give all four wheels a thorough once-over, looking for uneven tread wear or embedded objects, like nails, that could cause leaks.
2.Check your tire pressure: The best time to check your tire pressure is when your Ford has been parked for at least three hours. Using a tire gauge, make sure that the pressure is within the recommended PSI level, as noted in your Owner’s Guide or on the driver’s door panel. Improperly inflated tires can decrease your vehicle’s fuel economy, so be sure that your levels are within the ideal range.
3.Check your fluids: Pop the hood and inspect your engine oil, transmission fluid, power steering fluid, coolant, brake fluid, and windshield washer fluid. If you notice any are low, call our Service Department to book a maintenance appointment.
To learn more about your Ford and what you can do to keep it running safely and efficiently, contact our team in New Westminster, B.C. to speak with an advisor.
(Posted on Aug 10, 2018 at 04:00AM by Michelle Bogle)
Have you ever got up close to the grille of your Ford after a summer road trip, only to find the front end covered in bugs and road debris? Pretty gross.
Now, imagine if your vehicle didn’t have an air filter to catch the grime. All of that mess could contaminate the engine and hurt its performance.
Thankfully, your Ford is equipped with an air filter to protect your engine from dirt. However, if you let your filter get too filthy, it will starve the engine of air, which the combustion process relies on to make power.
But, can a dirty air filter stop your car from starting? Technically, yes. However, it would need to be extremely soiled for the engine to not run. In most cases, drivers with a grimy air filter find that their performance is hampered because the engine can’t take in the right amount of air to power itself. It can also cause poor fuel economy and damage to your spark plugs.
The best way to avoid this problem is by keeping up with your Ford’s recommended maintenance intervals, as outlined in your Owner’s Guide. If you are due for an air filter replacement, it’s recommended that you follow through on the repair to ensure optimal performance. And, let’s not forget: a seized engine is much costlier to repair than to replace a filter. Preventative maintenance is the way to go!
To learn more, contact our Service Department at Key West Ford in New Westminster, B.C. to speak with an advisor.
(Posted on Aug 6, 2018 at 06:40AM by Michelle Bogle)
Most drivers are aware that they need to perform routine maintenance on their car or truck to keep it in top running condition, but sometimes these important tasks can fall to the wayside. However, when your brakes start to squeak, squeal or grind, or you notice that your stopping distance has lengthened, it’s time to have your brake components inspected.
Your Ford’s braking system consists of three main parts: the pads, rotors and calipers. When you engage the brake, the master cylinder sends fluid to the calipers, which squeeze together, exerting pressure on the pads. If the calipers are damaged or seized, they cannot do their job effectively.
The same is true with your pads. If they are worn, the brake pads cannot make a smooth connection with the rotors, which can lead to uneven wear. Rotors can be costly to replace, therefore, it’s important to make sure that your pads have enough friction material to avoid prolonged damage to your braking system. Everything works in unison – if one component is not functioning correctly, the entire system will suffer.
The best way to ensure optimal brake performance is to keep up with your Ford’s recommended maintenance schedule, which includes regular brake inspections. If a component is due for replacement, our skilled Technicians can advise of the issue before it becomes a costly repair, thus keeping you safer on Vancouver’s roads.
To learn more, contact our Service Department today to speak with an advisor.