Peter, Ben and Nick Helped me to Get My Dream Car!
Mustang has been my dream car since high school, finally got it owing to the help from Peter, Ben, and Nicholas.
I contacted several Ford dealers at the same time and Ben was the first one who replied to me. I was very surprised because it was 11 pm. At least I knew he cared about his business and wanted to get the sale. So I visited them first. Peter was really patient and knowledgable. He showed me all my options both new & used. I immediately knew what I exactly wanted after the first visit.
One thing I really appreciate is he was not pushy at all. I got to visit different dealers to see more options but eventually, I chose Key West because, of course, I love the car he recommended, also, Ben and Peter made me feel they will still be happy to help after selling the car to me, will not just simply ignore the aftersale service. Nick helped me to make the financing easy.
They care and they help. No more words, highly recommended!
We had the unfortunate need to have our van replaced due to an accident. Flynn had a replacement van in stock and we were back on the road very quickly. The van was ready on time as promised.
Buying used Ford F-150
We received great service from Peter and he gave us lots of time to make our decision on buying the right truck. He even got the price down a little for us.
Appreciate the value add
We appreciated the telephone information provided by Jeff Upton when we were inquiring about a used truck. We needed to determine whether it had the heavy duty towing capabilities that we needed. Jeff went out of his way to do some digging to determine the vehicle's tow capacity and he provided helpful information that we could use to assess other vehicles as we continued our search. That vehicle didn't work out but we subsequently came in to look at another and was served by Peter Olson. He did a great job on intro and test drive, and again, did some backchecking with Nissan to determine if this vehicle had a factory installed tow package. We felt that the negotiation and pricing was fair and we didn't get the high pressure sales tactics that I hate so much. When we came back to pick up the vehicle the next day, Peter had gone out of his way to have the tow hitch, which was really rusty, painted! A real value-add and a pleasant surprise. Nick was great to deal with for the contract signing, very pleasant.
Promised great service and delivered.
Shopping a used sporty SUV for my wife met with Robert Klaus who did a great job on intro and test drive. Came back next day and completed the deal with Micheal and Michelle in finance. Peter Olson worked with Robert behind the scenes coordinating the whole adventure. Painless process, friendly low pressure easy to deal with folks. the whole team came out to see my wife off in her new car including all the management team and the owner himself, all stood there in the pouring rain to watch her drive away! Highly recommend Robert and Peter if youre out car shopping. old fashioned personal service gets it done.
My experience at Key West Ford
I will share here my experience with Key West Ford. I have spent more than 7 hours with Mr. Peter olson (salesman), he was incredibly patient with me, showed me more than 12 possibilities of vehicles (in my budget). After we pick some cars he took me to do 5 test drives with the vehicles what really helped me so much on my choice.
Today I just pick up my car at Key West Ford just all clean (little issues on the vehicle were fixed just as promissed to me) and with fuel only for me to drive. I would like to thank Mr Peter Olsen and Key West Ford Team.
Thank you so much.
Great service and price
Jeff spent a long time with us and was very friendly and patient without being pushy. We purchased a used car, and on delivery he noticed a warning light in the dash. The dealership took care of it promptly. After driving for a few weeks we’re very happy with our car. Highly recommended!
Friendly, honest and fast.
Sasha was great to deal with. He was informative, friendly and fun to deal with. He wasnt pushy at all. They were fair about pricing and the whole process was easy and quick. Nicholas who did my fianancing was a pleasure to deal with and I would have to say overall this was the best experience buying a new vehicle I have had.
Outstanding Customer Service & Popcorn
From the second I pulled into the parking lot the experience started... I was greeted as soon as I exit my vehicle and was shown vehicles that I was interested in... Customer Service is key for me and when I didn't received it to my standards at another dealership which was closer to home, I decided to try Key West Ford... I am happy to say that I made a smart decision and needless to say I left with a new vehicle that I'm very happy with... If you are looking for a new vehicle I highly recommend Key West Ford...
Car Service and Maintenance Tips For Vancouver B.C. Drivers
(Posted on Feb 14, 2019 at 12:14PM by Michelle Bogle)
There is nothing worse than turning the ignition on your vehicle and have it fail. Without a functioning starter, you certainly aren’t going to make it very far. Over time, this component can wear out and require replacement. The good news is that, like any other mechanical device, there are warning signs that you can watch out for, so you aren’t left stranded if your starter does fail.
Here are six indications that it might be time to bring your Ford in for service to diagnose the issue.
The engine won't turn over
This is the most common warning sign that your starter isn’t operating properly. If your vehicle’s engine won’t ignite, the starter solenoid or motor may have an electrical issue.
Grinding noises when starting the motor
If you hear a grinding sound when starting the motor, this could point to worn out flywheel gears or a problem with the starter motor itself. If left unaddressed, this can cause damage to the engine, which is a costly repair.
The starter engages but there’s no motor spin
If you turn the ignition switch and hear the starter activate, but don’t hear the motor crank over, it could signify an issue with the gears connected to the flywheel.
Sporadic starting issues
Loose or filthy wiring within the starter system can cause issues with your vehicle. If you notice this happening from time to time, it’s wise to bring your Ford in for an inspection with our service experts.
Noticeable smoke when starting the motor
When a starter malfunctions, it can overheat due to the continual power being supplied to the component, especially if it does not shut off after the engine has ignited. Do not ignore this warning sign, as your safety is at risk.
Dim interior lighting when starting the car
A short circuit in the starter motor’s wiring may cause interior lights to dim whenever turning on the vehicle. This is a sign that the starter motor is pulling extra current from the car’s other electrical systems to compensate for the issue.
To learn more about starter replacements and repairs, please contact our Service Department at Key West Ford in New Westminster, B.C.
(Posted on Feb 9, 2019 at 10:34AM by Michelle Bogle)
For most tuners, the sound of a loud and raucous exhaust system is music to their ears, but for everyday drivers, it’s a warning sign – and they are right. When noise escapes from the exhaust pipes, manifold or muffler, it’s telling you there is a problem that needs fixing.
In most cases, the culprit is an exhaust leak somewhere in the system. However, if the noise is accompanied by a loss of engine performance, it could mean that the problem is located closer to the engine as opposed to near the muffler. Over time, components can break, crack or become loose, such as the exhaust manifold, the pipe connections to the manifold or the catalytic converter, or even the muffler.
If you notice that your Ford’s exhaust system is sounding louder or deeper, it’s best that you book your vehicle in for an inspection at our Service Department. Our factory-trained Technicians can help diagnose the problem for you and recommend the best course of correction to fix your exhaust issues the first time.
To learn more about your vehicle’s maintenance requirements and how to keep it running in top condition, contact Key West Ford in New Westminster, B.C. to speak with a Service Advisor today.
(Posted on Jan 27, 2019 at 10:56AM by Michelle Bogle)
It’s a scary situation; one that no driver ever anticipates or expects. As you are cruising along snow- and ice-covered roads, you press on the brake to slow your vehicle, except you slide past the red light into active traffic. It’s enough to make your heart jump into your throat just thinking about it.
To avoid being in a scenario like this, all drivers in B.C. are encouraged to install winter tires on their vehicles. With special rubber compounds that are designed to perform best once the temperature drops below 7°C, you’ll benefit from enhanced stopping capabilities and traction to stay safer on Vancouver’s roads.
Rather than put only two winter tires on your Ford, protect all four corners of your vehicle by installing a complete set of winter tires. You’ll want to be sure that the tires you buy are marked with a peaked mountain snowflake symbol, which signifies that they are meant for use in snowy weather.
If your current set of tires are worn, it’s best to replace them since the province requires that all winter tires have a least 3.5 millimetres of tread, as per law. You want to also inspect for proper tire inflation since flat and underinflated tires do not provide optimum traction. In the cold weather, the air pressure in your tires will decrease, so it’s best to check whenever there is a large swing in temperature.
To learn more about equipping your Ford with winter tires, please contact our Service Department in New Westminster, B.C. to speak with one of our helpful advisors.
(Posted on Jan 27, 2019 at 07:41AM by Michelle Bogle)
A vehicle that handles poorly is a sure-fire way to ensure an equally poor experience behind the wheel. Suspension and steering components do wear over time and if they aren’t maintained, repaired or replaced as needed, it can make for a very uncomfortable ride.
Rather than put up with bad handling, here are five reasons to maintain your Ford’s suspension system:
A vehicle with a sturdy suspension is easier to maneuver and navigate due to less bouncing and better alignment. If you notice your Ford pulling to one side or the other, it’s time to have your suspension components inspected before they fail and put you at risk.
A well-tuned suspension will also ensure better performance and more driving enjoyment because your ride quality will be increasingly comfortable and responsive.
When your Ford’s suspension system is adjusted correctly and all moving parts are in good condition, the vehicle will steer easier, negotiate cornering speed better and accelerate stronger with less body roll or bounce.
Extended tire life
One of the main causes of premature tire wear is an out-of-tune suspension. When this happens, your tires will not roll with equal pressure across the rubber, causing heat build-up in some spots and uneven wear of the tire’s components. This will directly impact your handling and fuel economy.
Avoid expensive repairs
Regular maintenance to your suspension system will cost you a small expense; however, it’s an investment in your vehicle that can help you avoid a larger repair or replacement down the road.
To learn more about your Ford’s suspension system and its maintenance requirements, contact our Service Department in New Westminster, B.C., to speak with an advisor.
(Posted on Jan 19, 2019 at 01:00AM by Michelle Bogle)
When was the last time you had your Ford’s brake fluid flushed? If it has been more than a couple of years or you simply can’t recall your most recent service, you’ll want to read on to learn more about the importance of this key maintenance item.
Comprised of various parts and componentry, your braking system relies on fluid to activate the calipers and pads when you engage your brake pedal. The fluid travels to cylinders at each wheel and fills them up, causing the pistons to apply pressure to the brakes. These forces then travel to the tires by using friction, causing your vehicle to slow or stop.
Brake fluid is an ideal substance because it’s efficient and not significantly compressible. It also serves as a lubricant for all removable parts and prevents corrosion, which allows your braking systems to function for longer periods. Over time, valves can deteriorate and moisture can sneak into the brake system too, causing rust and sediment to form. As a result, your once clean brake fluid becomes muddy-looking and dirty – and your stopping power becomes significantly decreased as well.
To prevent brake failure, most automotive experts will advise you to flush your brake fluid every two years. However, we recommend that you follow the schedule in your Ford’s Owner’s Guide or speak with our Service Advisors about your driving habits and model of vehicle.
To learn more, contact us at Key West Ford in New Westminster, B.C.
(Posted on Jan 7, 2019 at 09:55AM by Michelle Bogle)
Remember that curb you bumped into or that deep pothole that shook you wide awake at the wheel? While they may seem like minor occurrences, instances like this can wreak havoc on your Ford’s suspension system.
There are some signs that you can look out for to ensure that each thump or jolt doesn’t impact your vehicle’s smooth ride. If you notice any of these issues, call our Service Department for an inspection to ensure the best performance from your car or truck:
1. Drifting or pulling through turns
A common issue with a failing suspension system is that the vehicle will drift or pull while turning. When this happens, the shocks are no longer keeping your Ford’s body stable against the centrifugal force of a turn, which can lead to a dangerous rollover.
When every bump feels rough and bouncy, this could be a sign that your shocks and struts have worn out or are in need of repair.
If your shocks are worn, it’s common to feel the vehicle lurch forward into a downward nose-dive when coming to a stop, which can significantly increase your stopping distances.
4. Uneven tire treads
If you notice the tread is wearing unevenly or there are bald spots, your suspension is not applying even pressure around the four corners of your vehicle. This can lead to premature tire wear, poor traction and lower fuel economy.
5. Oily shocks
If your shocks or struts are oily or greasy, it could signify a leak. The best course of action is to bring your vehicle in for an inspection, as you may need to have your shocks replaced.
To learn more about suspension maintenance and repairs, contact Key West Ford in New Westminster, B.C. today.
(Posted on Dec 28, 2018 at 11:56AM by Michelle Bogle)
Your Ford is comprised of various components that work in unison all year long to ensure the optimal and safe performance of your vehicle. Over time, these parts may wear and require replacement, especially during certain times of the year.
If you’ve ever wondered what repairs are most common in the winter months, we’ve compiled a list of the top four maintenance items to keep an eye out for:
Heating System Repairs
Colder temperatures from late fall to early spring cause drivers to rely on their Ford’s heating system more than ever. With daily use, components can wear or need repair to ensure the most optimal and efficient performance. Low antifreeze or water in the radiator, a bad thermostat, a broken blower fan or contaminated coolant can all cause a heating system to fail.
Windshield Wiper Motor Replacements
Many drivers are guilty of using their wiper blades to clean snow and ice off their windshields. However, while this may seem convenient, it does strain the wiper’s motor and can cause it to stop working altogether. Without a functioning wiper motor, there is no way to clean the windshield while driving.
Windshield Washer Repairs
Windshield washer nozzles can get clogged and pumps can malfunction. The colder temperatures can also cause fluids to thicken, thus reducing their ability to flow. All issues are hazardous and require a full inspection to identify which parts and components require replacement.
Headlight Bulb Repairs
Exposure to the elements, including sun, snow, ice and salt, can damage headlights. Dirt and debris can accumulate on the surface too, which can make lenses yellow with age and lessen the quality of light coming out. With longer hours of darkness and harsher road conditions, it’s imperative to keep your Ford’s lighting system in top condition over the winter months.
Think your car or truck might need a tune-up to better handle Vancouver’s roads? If so, contact our Service Department at Key West Ford to book your maintenance appointment today.
(Posted on Dec 27, 2018 at 01:27PM by Michelle Bogle)
Winter’s official arrival has descended upon the Lower Mainland and with it comes longer hours of darkness, icy roads and plummeting temperatures. Your Ford has been engineered to manage these elements, but even with proper care and maintenance, certain components will need extra attention during these colder months, like your battery.
Drivers often think that winter is to blame for poor battery performance and while that can contribute to it, lack of care is usually the culprit. Summer’s high temperatures can weaken your car or truck’s battery, causing it to fail in colder weather. Regular inspections and volt tests can detect a deteriorating power source, allowing you the opportunity to replace the battery before being stranded or left in a cold parking lot with a car that won’t start.
Aside from inspections, there are warning signs that you can watch out for too, like dim interior and exterior lights, an illuminated check engine or battery light on your dash, or vehicle accessories that won’t operate. If you notice any of these issues, be sure to book your Ford in for service, where our team of factory-trained Technicians can inspect your battery to ensure its optimal performance or recommend a replacement, should you need a new one.
To learn more about battery care for your Ford, call our Service Department in New Westminster, B.C. to speak to an advisor.
(Posted on Dec 17, 2018 at 08:25AM by Michelle Bogle)
Properly maintaining your Ford is not only good for the environment, but for your pocketbook too. By regularly servicing your vehicle, you’ll ward off expensive repairs, save on gasoline and command a better resale price when it’s time to trade in for something new. Then there are environmental benefits, like fewer emissions which pollute our air and water.
If you want to keep your vehicle running great and treading softer on the earth, here are some quick tips to achieve better performance and fuel economy for your car, truck or SUV:
1.Always keep your Ford’s engine running at its peak. Replace filters and fluids as outlined in your Owner’s Guide and inspect for misfiring spark plugs, which can reduce fuel efficiency by as much as 30 percent.
2.Don’t ignore the “Check Engine” light as it could lead to engine failure or a faulty exhaust system, which are costly to repair and negatively impact the environment.
3.Ensure your tires are properly inflated as per the specs in your Owner’s Guide. Not only will this improve your vehicle’s fuel efficiency, but it will also ward off premature tire wear or damage to the sidewalls, tread and other tire components.
4.Always have your Ford’s air conditioner serviced by a certified Technician that is knowledgeable about proper refrigerant handling and disposal.
5.Avoid speeding, sudden accelerations and unnecessary idling since all of these bad habits contribute to increased gas consumption and harmful emissions.
6.Remove excess heavy items from the vehicle or roof racks that reduce air drag. Both situations will cause you to use more gasoline than necessary.
If your Ford is overdue for service or you feel that your fuel economy isn’t as good as it used to be, bring your vehicle into our Service Department for an inspection. Our team of skilled Technicians can identify maintenance items for better performance and efficiency while helping you prioritize any repairs to fit your budget and schedule.
(Posted on Dec 7, 2018 at 06:58AM by Michelle Bogle)
Your wipers take a beating in the winter with regular ice build-up, grimy road splatter and frequent swiping against the windshield. Over time, this important safety component can deteriorate, thus compromising your visibility on Vancouver’s roads.
Ensure your well-being this winter by taking care of your wiper blades by following these five helpful tips from our service experts at Key West Ford:
1.Inspect and clean your wipers each time you fill up with gas. Look for signs of wear, like deteriorated rubber, rips and tears. If the rubber is damaged, it is time for a replacement.
2.Always keep your washer reservoir topped up. Your wiper blades will not perform and clean your windshield effectively without washer fluid and you risk scratching the glass.
3.To preserve the life of the rubber, always turn off your wiper blade system when you stop your engine so they don’t start working again on dry glass when you turn on your vehicle.
4.Never use your wiper blades as a snow brush, as it can burn out the motor or cause the blades to bend. Clear your glass of snow and ice first before turning on your wipers.
5.Replace your wiper blades if you notice a film is left on the windshield, if the blades are skipping across the glass, if the blades chatter or make noise, or if they haven’t been replaced in a year or more.
Wiper blade replacements are an effective and inexpensive way to ensure your safety and visibility when behind the wheel. To learn more or to schedule an appointment, contact our friendly and knowledgeable Service Department in New Westminster, B.C.