I Had the pleasure of buying a used Ford Focus ST from Key West Ford about a month ago after having a bad experience at another dealership. We went to look at the car, Ian came out and greeted us and then left us alone unless we had questions, he wasn't pushy or aggressive which was a nice change. I decided to take the car to my shop to do my own mechanical inspection, car checked out except for a small oil leak, but I decided to pull the trigger since it would be repaired under warranty. This was my first time financing a car but Ian, Gurj and Michael Nokes explained everything in great detail and didn't rush anything. Brought the car home and waited a few days to book it in to get the oil leak repaired. I phoned the Key West service department and was helped by Tony and Sue and made the appointment. Two days later I went to pick up the car and being a mechanic, decided to bring the car back to my shop to check out the repair which was done very well. A week later I phoned the parts department to ask about some accessories and was happy to see that the amazing customer service covers the entire dealership. Michael even phoned me a few days after to ask me how I liked the car, he also answered every question I had after buying the car promptly and thoroughly. This is an amazing dealership with amazing customer service, I would go to Key West Ford even if I wasn't buying a Ford. Thank you Ian, Gurj, Michael, Sue, Tony and everyone else at Key West Ford for taking the stress out of buying a car.
Bought a used vehicle quick and easy!
We walked into dealership and found Jag as we had dealt with him before. We had no intentions of buying a vehicle that day but left very happy with our new Elantra!
Total beginner at used car purchase. My salesperson Nik cheerful honest and well-informed found me the ideal car Kia Rio 2016 for a super price. The entire team were entirely supportive and straightforward: management Michael;financing Gurj and Michelle; and customer service,Meghan kept all their promises, and stood by until I drove off .the lot. in great happiness and relief for a first time used car buyer
Shopped & bought my car after test driving 3 cars
Thank you Key West Ford 👍
Quick - efficient and trustworthy dealership looking forward to sharing my experience and will recommend them anyone who may need a new or used car.
Jag understood what kind of vehicle I wanted and found a perfect match. I got the SUV I wanted at a better price than I expected. Great service!
For a while, I was interested in upgrading my car with a newer one. I spent a lot of time on internet searching for the right car and the right price and I picked 2015 Ford Fiesta Titanium at Key West Ford.
On their website I found all details, pictures and specs so I made a call. I talked to Jag in Sales and arranged a test drive. From that moment everything was going smoothly. Kal Bhatti, Sales Manager, did a great job to appraise my car and was very pleasant and pretty straight forward about the price of the car. Nick and Gurj in Business Office took their time to get me the best interest rate possible and monthly payments affordable.It was all done in no time and without any pressure and I felt so comfortable dealing with all of them.
I found a couple of minor things to be done on the car and Jag took care of it and it was ready for delivery on next day. The car was clean inside and out, I had a feeling that I bought a brand new car.
I shared my experience with many friends and relatives and recommended the Key West Ford as a place to buy a car.
Grat job guys!!!
Good and quick
I have liked the staff, they know where they are going, it is easy too to contact them and now I have a great car.
Found just the car I needed
I came to Key West Ford looking for a used vehicle within a strict budget. When my first choice was out of my price range, Jag asked about my needs an preferences and found me a perfect fit for at a better price.
Amber is the best they have, by far
Amber is the only service advisor at Key West I trust. She's a straight shooter and doesn't make things up or make promises she can't keep. I was at my wits' end when dealing with Tony, I was ready to walk away from the dealership entirely, but Amber, with Sue's help, restored some faith in them. They are still slow, and a little too expensive, but since they are local to me, I will stick with them, so long as it's Amber I am dealing with. If she's not there that day, I don't even bother.
(Posted on Apr 18, 2018 at 05:49PM by Michelle Bogle)
The brake pads on your Ford are vital to your vehicle’s braking system because they are the component responsible for your ability to stop.
Often made of metal and carbon fibre, the brake pads are housed in the callipers. When the brake pedal is engaged, the callipers put pressure on the pads, which then press up against the brake rotors. As time goes on, the wear and tear of the friction from the rotors requires that the pads be replaced.
The distance between replacements will depend on the type of vehicle you drive and its usual operating conditions – your Ford Owner’s Guide will stipulate a service interval. However, there are certain warning signs that can alert you to an issue. They include:
1.Loud grinding or screeching when stopping
2.The brake pedal depresses lower than usual
3.Vibration when stopping
4.Excessive brake dust on the wheels of the vehicle
If you do notice these warning signs, it’s important that you bring your Ford into our Service Department for a full brake inspection and repair. If left untreated, your safety and those around you will be compromised, which is never advisable.
Should your braking system require new pads, our Service Advisors and Technicians can recommend a quality set built especially for your Ford for the best performance, fit and durability.
To learn more, contact our team at Key West Ford in New Westminster, B.C. today.
(Posted on Apr 18, 2018 at 05:41PM by Michelle Bogle)
When it comes to spotting a maintenance issue with your Ford, you may think that you only rely on your hearing and sight to detect a problem. But, did you know that your keen sense of smell can be helpful too? Just like around the house, an abnormal aroma can signify that something is not okay – and your car is the same.
Here are some scents to be familiar with and what they might mean for your vehicle:
Burning oil: Usually thick and heavy in nature, and often accompanied with smoke.
Antifreeze or coolant leak: A sweet odour usually paired with steam from under the hood.
Electrical short: A pungent odour, similar to the smell of burnt toast.
Emission failure: A continuous sulfur or rotten egg smell.
Overheated brakes or clutch: Usually resembles the smell of burning rubber.
Overheating: A hot, metallic aroma that is usually accompanied by a sweet odour of antifreeze or coolant.
If you find yourself in a situation where you detect one or more of these smells, bring your Ford into our Service Department to have the problem diagnosed. These scents can be the signal of a larger issue and may compromise your safety on the road if not addressed.
Remember: When talking to your Technician, it’s helpful to share what type of smell you recognized and any other relevant information to make the diagnostic process go quicker and easier.
To learn more, contact our team at Key West Ford in New Westminster, B.C. to speak with an advisor.
(Posted on Apr 16, 2018 at 05:59PM by Michelle Bogle)
There is something magical about springtime in the Lower Mainland – maybe it’s the warmer temperatures or the flora and fauna waking up from their winter slumber? After being cooped up inside, it feels good to get outside, enjoy the fresh air and be active again. You might even have the itch to give your vehicle some TLC.
If so, grab your bucket and chamois and follow these spring cleaning tip for your Ford:
1. Use dedicated car care products for your vehicle, so you don’t damage the surfaces on your Ford. Common household products can be too harsh and can harm paint finishes.
2. Using a car-washing mitt, give the exterior of your vehicle a good scrub, followed by a chamois for drying, and an overall wax.
4. Use an auto glass cleaner to polish the interior and exterior windows and mirrors throughout your vehicle. Stay away from ammonia-based products, as they can dry out the materials used in the cabin.
5. Give your carpets a deep cleaning with a vacuum. If stains or grime have settled into the fibres, use a soft-bristled brush and auto carpet cleaner to make them look new again.
6. Treat leather upholstery using the right cleaner and conditioners or a mild fabric cleaner to spot-treat cloth upholstery.
7. Wipe down all surfaces throughout the vehicle, such as the dash, door handles, steering wheel and shifter, using the appropriate car care cleaners.
In one afternoon, you can restore your ride with some elbow grease, the right tools and a bit of know-how. To learn more about springtime maintenance for your Ford, contact our dealership in New Westminster, B.C. to speak with a Service Advisor.
(Posted on Mar 26, 2018 at 06:04PM by Michelle Bogle)
Before you set out on your spring road trip, take a minute to give your Ford some extra attention. You want to be sure that your car or truck is road-ready and free from any potential mishaps or breakdowns – and all it takes is 10 minutes of your time!
Here is a quick checklist to help ensure your vehicle’s safety and reliability for your adventures ahead:
•Check all fluids, including your engine oil, power steering, brake, transmission and antifreeze or coolant.
•Top up your windshield washer fluid and store an extra bottle in your trunk.
•Inspect all the hoses and belts.
•Check your tire inflation and inspect the tread for uneven wear or damage.
•If your tire pressure needs adjusting, follow the psi guidelines in your Ford’s Owner’s Guide.
•Check all exterior and interior lights.
•Inspect blades for wear/tear and make sure that the wipers are working properly.
Think your Ford needs some extra TLC prior to your road trip? Then schedule an appointment with our Service Department at Key West Ford in New Westminster, B.C. Our factory-trained Technicians will give your vehicle the treatment it deserves by changing its oil, rotating its tires, fixing a faulty hose or belt, and other important maintenance items.
To learn more, contact us today to speak with a Service Advisor.
(Posted on Mar 26, 2018 at 05:57PM by Michelle Bogle)
Spring is here in the Lower Mainland – and so is the rain. Precipitation levels are high, as is your annoyance with poor visibility from your vehicle’s windshield wipers. After the long, cold winter we had, your blades are likely due for a replacement, especially if they are cracked, banding, causing an oily build-up or are bent or damaged.
The general rule of thumb is to replace your wipers every six months – and spring is certainly the time of year to swap on a new pair. After all, with so much rain in the forecast, you need your blades to be able to clear your windshield effectively so that you have proper visibility and aren’t at risk for a collision.
Think your vehicle might be due for a replacement? Then visit our Service Department at Key West Ford to speak with an advisor. With a range of Motorcraft blades to choose from, we can recommend the right type of windshield wipers for your vehicle to ensure the best fit and performance. We’ll even install them for you as well. Stop in and visit us today!
(Posted on Mar 22, 2018 at 06:00AM by Michelle Bogle)
With the recurrent freeze and thaw cycles that happen across the Lower Mainland over the winter months, potholes become a daily landmine that drivers have to avoid. One hit of a deep rut and your vehicle’s entire alignment can be thrown out of whack. When that happens, you open your car or truck up to a host of issues, like decreased tire tread life or other expensive “Around the Wheel” repairs.
That’s why one of the most important components of a spring vehicle check-up is inspecting your wheel alignment.
During your appointment, your Technician will put your Ford up on a hoist to get a closer look at your vehicle’s camber. The camber is the angle of your wheels, which is measured in degrees. If your wheel is tilted outward at the top, its camber is positive; if it’s tilted inward, then the camber is negative. The camber of your wheels will also dictate whether your vehicle is pulling to the left or right on the road. Not only is vehicle pull dangerous, but it reduces your overall control. However, when your wheels are properly aligned, your Ford should never drift or pull – rather, it will stay on course, offering a smooth and enjoyable ride quality.
Don’t let the potholes get you or your Ford out of joint. Book your wheel alignment inspection at Key West Ford in New Westminster, B.C. by calling our Service Department.
(Posted on Mar 20, 2018 at 06:05AM by Michelle Bogle)
Ahhh, springtime – a time of renewal, regrowth and rebirth. The bulbs you planted in the fall are popping up, the grass is once again turning green and your allergies – they are rearing their ugly head. You can’t get any reprieve from the sniffling and sneezing, including in the comfort of your vehicle. But, when was the last time you changed your Ford’s air filter? Relief may just be on its way!
The air filter’s main job is to collect and trap any allergens or air pollutants that make their way into your vehicle’s cabin. Over time, these nose-clogging particles can obstruct your filter too, which can make your allergies feel worse than they need to.
Typically, your cabin air filter should be changed every 25,000 to 30,000 km, but your Ford’s Owner’s Guide will have the recommended interval to suit your vehicle. If you tend to drive in more extreme conditions, like on dirt roads or in heavily polluted areas, your interval may be sooner.
Don’t get caught up with a case of the sniffles this spring. Be proactive and replace your Ford’s cabin air filter before the pollen reaches intense levels. To book your service appointment, contact our dealership in New Westminster, B.C. to speak with an advisor.
(Posted on Mar 15, 2018 at 03:26PM by Michelle Bogle)
Routine maintenance is one of the best ways to keeping your vehicle safe on the road. And oil changes? Well, they are a critical element of your Ford’s scheduled maintenance.
The engine in your vehicle is comprised of many moving parts – and as these parts rub together, they create friction. Clean oil lubricates your engine and absorbs excess heat, thus allowing the internal components and systems in your Ford to work together effectively.
If your engine oil is old, broken down or dirty, it will not be able to do its job, which can lead to an unexpected breakdown – or worse, a major engine failure.
Your Owner’s Guide will specify how frequently you should change your Ford’s oil, but, as a rule of thumb, you can plan for at least twice a year or every 5,000 to 7,500 km. What’s more, spring is a great time to change your oil since one of the worst sources of contamination is water. Cold weather operation and short run times can lead to an increased amount of condensation in an engine’s oil. By changing the fluid, you can potentially avoid a headache down the road.
To book your spring oil change, contact our Service Department at Key West Ford in New Westminster, B.C. to speak with an advisor.
(Posted on Mar 15, 2018 at 03:20PM by Michelle Bogle)
Springtime in the Lower Mainland – there’s nothing better! Tulips are blooming, people are enjoying the great outdoors – but, your car? It’s covered with a layer of road salt and is trudging along in winter tires. Spring is a time for rejuvenation – and that includes your vehicle.
Here are seven ways to give your Ford some TLC this season:
1.Clean the underbelly – Road salt is extremely corrosive and will damage the paint and frame of your vehicle. Each spring, give your Ford a good spray down with a garden hose using high pressure.
2.Replace your windshield wipers – Your wipers should be replaced every six months, especially before the rainy season begins. You want to be sure that your visibility isn’t compromised by worn-out blades.
3.Deep clean from the inside out – Just like you scrub your home each spring, your car deserves the same. This includes cleaning all surfaces and windows inside your vehicle (don’t forget your floor mats) and washing/waxing the exterior of your Ford.
4.Swap your winter tires – Once the outside temp climbs above 7°C, it’s time to switch back to your all-season tires for better fuel efficiency and performance.
5.Inspect your brakes – Road salt can also do a number on your brakes, especially the pads. When you swap your tires, have your brakes inspected to ensure they are in good working condition.
6.Check your alignment – Potholes are notorious for kicking vehicles out of alignment, which will cause your tires to wear down faster – plus your ride quality will suffer. To avoid these issues, have your alignment inspected each spring.
7.Measure your tire pressure – Temperature swings can wreak havoc on your tire pressure, which can cause poor fuel economy. Check your Owner’s Manual to ensure your tires are inflated with the correct psi.
Give your Ford the spring treatment it deserves. To book your service appointment today, contact us at Key West Ford in New Westminster, B.C.
(Posted on Feb 28, 2018 at 05:50PM by Michelle Bogle)
Living in a climate that changes often, we're always having to swap our outfits and gear to stay ahead of the weather - and the same is true for your Ford. In spring, it's time to switch out your winter tires for all-seasons and maybe give your vehicle a good detailing too. But, did you know that it's important to replace your wiper blades?
With regular use, the rubber compounds in your wiper blades begin to break down and lose their efficacy. When this happens, they'll typically chatter, band, crack, split and bead. The result is reduced visibility for you, which is a serious hazard on the roads, especially in the Lower Mainland where we experience our fair share of precipitation.
A good rule of thumb is to replace your wiper blades in the spring and fall - the same time you swap your tires. And if that's not easy enough to remember, windshield wipers should be changed at least every six months. But if you do see signs of wear before then, you should change them right away.
At Key West Ford, we inspect wiper blades and arms on each vehicle in for service, so you can see better, especially in poor weather conditions.
If you are due for a replacement, our knowledgeable Service Advisors and Technicians can recommend the right set to fit your vehicle. It's an inexpensive fix that offers big results!