From first contact to the end, it was a smooth and awesome experience at Key West Ford.
I inquired to the sales rep Kai through AutoTrader the day before about a 2008 Jeep Patriot. Within hours I got a response, and we scheduled a test drive next day.
Following day Kai was awesome and texted me his ETA to the dealership, and made sure I was taken care of before I even came in. The test ride was smooth, and I loved the car and price. The finance rep Gurj was also fantastic, worked around some technicalities with the financing and got me on the road in no time.
Within a few hours, everything was sealed and I drove home with the Jeep. Thank you Kai, Gurj, and everyone else who took care of me today. I appreciate the transparency, friendliness, and professionalism from everyone.
Great service from Pete & Brian
We bought two used cars, one from Brian and one from Peter. Both took their time to search for the right car and we went with each car on a test drive.
Peter Olson was very helpful with everything took his time to explain and show all.
Management team was remarkable.
This place is a friendly and amazing place to be.
Recommend to everyone that want to have a amazing experience like myself.
Great service from the staff a Key West Ford. I was surprised to pick up vehicle with a fill tank of fuel alot of dealerships don't do this anymore.
Search over !!!
Going above and beyond to satisfy
Peter, while on his day off (what salesperson ever has a day off LOL) spent the entire day trying to find the best fit for us in a used vehicle. After shovelling many cars covered in a foot of snow, we realized that Peter was willing to shovel the whole lot if we could find what we were looking for. What really impressed us was not only his knowledge of the vehicles and the new technology but his desire to find us the vehicle best suited to our needs. Peter helped us narrow down the search and test drive suitable vehicles till we found this comfortable and economical vehicle with more options than we asked for.
All the staff involved in our search were friendly, courteous and very helpful
Buying a truck from Key West Ford was a positive experience.
Buying our used truck from Key West Ford turned out to be a hassle free experience for my wife and me. The sales person, Jag Dhillon, and the two managers, Ivan Matulik and Michael Nokes, were professional, courteous and friendly. We encountered no high pressure sales tactics.
We also were appreciative of the fact that Ivan allowed us to take the truck to our own mechanic for an inspection and appraisal.
The vehicle was more than fairly priced and was in excellent mechanical shape. Their detail crew had the 2010 F150 looking like new.
We would have no problem recommending Key West Ford to others.
Review of sale service
I had an exceptional experience dealing with the whole team at key west Ford, especially Jag and Nicholas T. They went above and beyond to help us get our new vehicle!! I would recommend to others for sure.
Excellent customer service
Peter was an ideal salesman. He was friendly, helpful and put us under no pressure. We got a great deal on exactly the right car.
excellent customer service
i googled vehicles, found a truck i was interested in and emailed dealer info request. salesman got back to me next day. went for a test drive and told them i love the truck. they washed, fueled, and did the spay bed liner before i was even ready to pick up!! i was very impressed with the efficiency!! a big thanks to Nick who was able to finance, Ivan the manager and Peter the salesman. would def recommend to friends and family looking to buy vehicle. I love my new truck!
Car Service and Maintenance Tips For Vancouver B.C. Drivers
(Posted on Mar 11, 2019 at 02:00AM by Michelle Bogle)
According to the Automotive Industries Association of Canada, the average Canadian vehicle is 9.3-years-old and is retired after 320,000 km. Does that seem improbable to you? With regular maintenance, it’s certainly possible to extend the life of your Ford! Here are four tips to help you get the most years of driving enjoyment out of your vehicle:
Check your fluids
Your car or truck is made up of numerous parts and components, including your engine, brakes, transmission and power steering. To run their best, many of the systems in your vehicle rely on fluids or oils to operate. If they are dirty, contaminated or low, these critical components cannot function at their best and can lead to expensive repairs or inconvenient failures. A regular inspection of your fluids will help extend the life of your Ford and its parts.
Replace your timing belt according to your service intervals
Most newer vehicles use a timing belt to prevent pistons and valves from colliding. If this part is worn, it could fail, leading to serious engine damage. Your Owner’s Guide outlines the specific maintenance interval for timing belt replacements. Follow the guidelines to prolong the life of your engine and your Ford.
Inspect your suspension system
A worn shock or strut will compromise your vehicle’s performance by increasing your stopping distance, causing uneven tire wear and contributing to a bumpier ride quality. By replacing your shocks and struts as outlined in your Owner’s Guide, you’ll improve vehicle stability, maximize tire to road contact and extend the life of your Ford.
Check your tires for proper inflation and wear
Speaking of tires, uneven wear can put extra stress on your suspension, impact your alignment and cause premature replacement. Regular tire inspections and rotations can preserve the life of your rubber, along with ensuring proper tire inflation for even wear and better fuel economy.
For more tips about extending the life of your Ford, contact our Service Department to speak with an advisor today.
(Posted on Mar 4, 2019 at 03:46PM by Michelle Bogle)
A key safety feature that often gets ignored by drivers are wipers. Tasked with clearing your windshield of precipitation and debris, it’s a component that’s easy to take for granted. However, wiper blades need regular TLC to ensure their performance and your visibility. Here are some tips to keep them in top shape for your safety on Lower Mainland roads:
Don’t use your wipers to clear ice and snow
It’s tempting to want to use your wiper blades to clear heavy ice and snow from your windshield, but this is not advisable since it can damage the rubber blade, snap an arm or cause the motor to strain. Always defrost and scrape the glass before turning on your wipers.
Replace your wiper blades every six months
A good rule of thumb is to change your blades two times a year. If you fail to do so, you may experience smearing, streaking, chattering or skipping as the wiper travels across the windshield.
Clean your windshield regularly
A dirty windshield will cause your wipers to work harder and wear down the rubber compounds a lot quicker. When you fill up at the gas station, give your windshield a quick clean to ensure better wiper blade performance.
Avoid running your wipers on dry glass
A dry windshield will wear blades faster, so don’t forget to press the washer fluid button before you turn on your wipers. You’ll also want to check your windshield washer reservoir on a regular basis to ensure your Ford has enough fluid.
Taking care of your wiper blades is easy with some regular routine maintenance. For more information, contact our Service Department at Key West Ford in New Westminster to speak with an advisor.
(Posted on Feb 27, 2019 at 05:11PM by Michelle Bogle)
Just like when humans are sick, your car will show symptoms when it’s under the weather. If you notice excessive exhaust smoke, it could mean that your vehicle has an underlying engine issue. A quick colour diagnosis can help you determine the problem.
There are three colours to watch out for – black, white and bluish-grey:
Black smoke can signify that your air-to-fuel ratio is lower than it should be or “running rich.” A clogged fuel return line, stuck fuel pressure regulator or leaking fuel injectors are often the cause, but an inspection by one of our factory-trained Technicians can uncover the exact issue.
White smoke can be harder to diagnose, especially in cold weather. However, if this problem persists year-round, it could mean there’s a coolant leak in the combustion chamber, which normally contains just air and fuel. A blown head gasket, cracked cylinder head or a fractured engine block could be to blame, but an inspection is the best way to determine the cause and repair.
Bluish-grey smoke is a sign that oil has leaked into the combustion chamber from faulty valve seals, a stuck PCV valve, worn piston rings or damaged cylinder walls. In most cases, your engine will need to be disassembled to repair the problem.
Don’t let your exhaust system suffer from lack of regular maintenance. Instead, follow the servicing schedules in your Ford Owner’s Guide to ensure the optimal operation of your vehicle. To learn more, contact our Service Department in New Westminster, B.C. to speak with an advisor.
(Posted on Feb 22, 2019 at 04:10PM by Michelle Bogle)
Did you know that most vehicles on the road today are equipped with a cabin air filter to ensure a healthy car interior? This component is responsible for filtering the air that is pumped into your Ford’s cabin from the heating and air conditioning systems, trapping any dust, pollen, smoke or particles that cross its path.
Over time, a cabin air filter can get clogged, especially if you drive in high-pollution or dirty conditions. You’ll know when it’s time for a replacement by keeping an eye (or nose) out for these key warning signs:
Poor air flow
A common concern associated with a clogged cabin air filter is poor air flow from the vehicle’s interior vents. A dirty air filter cannot clean incoming air as effectively, resulting in restricted flow. This can also cause the air to blow with less force, reducing the overall cooling or heating capacity of a system and adding unnecessary strain to the blower motor.
When you turn on your Ford’s HVAC system, the air should smell fresh and odour-free. However, if your cabin air filter is clogged, you may notice a dusty, dirty or musty smell coming from the vents. The smell may become more pronounced when the air is turned on, making it unpleasant for you and your passengers.
If you have concerns about your cabin air filter or wonder if you are due for a replacement, bring your Ford into our Service Department for an inspection by one of our factory-trained Technicians. To schedule an appointment, contact us today in New Westminster, B.C.
(Posted on Feb 14, 2019 at 12:14PM by Michelle Bogle)
There is nothing worse than turning the ignition on your vehicle and have it fail. Without a functioning starter, you certainly aren’t going to make it very far. Over time, this component can wear out and require replacement. The good news is that, like any other mechanical device, there are warning signs that you can watch out for, so you aren’t left stranded if your starter does fail.
Here are six indications that it might be time to bring your Ford in for service to diagnose the issue.
The engine won't turn over
This is the most common warning sign that your starter isn’t operating properly. If your vehicle’s engine won’t ignite, the starter solenoid or motor may have an electrical issue.
Grinding noises when starting the motor
If you hear a grinding sound when starting the motor, this could point to worn out flywheel gears or a problem with the starter motor itself. If left unaddressed, this can cause damage to the engine, which is a costly repair.
The starter engages but there’s no motor spin
If you turn the ignition switch and hear the starter activate, but don’t hear the motor crank over, it could signify an issue with the gears connected to the flywheel.
Sporadic starting issues
Loose or filthy wiring within the starter system can cause issues with your vehicle. If you notice this happening from time to time, it’s wise to bring your Ford in for an inspection with our service experts.
Noticeable smoke when starting the motor
When a starter malfunctions, it can overheat due to the continual power being supplied to the component, especially if it does not shut off after the engine has ignited. Do not ignore this warning sign, as your safety is at risk.
Dim interior lighting when starting the car
A short circuit in the starter motor’s wiring may cause interior lights to dim whenever turning on the vehicle. This is a sign that the starter motor is pulling extra current from the car’s other electrical systems to compensate for the issue.
To learn more about starter replacements and repairs, please contact our Service Department at Key West Ford in New Westminster, B.C.
(Posted on Feb 9, 2019 at 10:34AM by Michelle Bogle)
For most tuners, the sound of a loud and raucous exhaust system is music to their ears, but for everyday drivers, it’s a warning sign – and they are right. When noise escapes from the exhaust pipes, manifold or muffler, it’s telling you there is a problem that needs fixing.
In most cases, the culprit is an exhaust leak somewhere in the system. However, if the noise is accompanied by a loss of engine performance, it could mean that the problem is located closer to the engine as opposed to near the muffler. Over time, components can break, crack or become loose, such as the exhaust manifold, the pipe connections to the manifold or the catalytic converter, or even the muffler.
If you notice that your Ford’s exhaust system is sounding louder or deeper, it’s best that you book your vehicle in for an inspection at our Service Department. Our factory-trained Technicians can help diagnose the problem for you and recommend the best course of correction to fix your exhaust issues the first time.
To learn more about your vehicle’s maintenance requirements and how to keep it running in top condition, contact Key West Ford in New Westminster, B.C. to speak with a Service Advisor today.
(Posted on Jan 27, 2019 at 10:56AM by Michelle Bogle)
It’s a scary situation; one that no driver ever anticipates or expects. As you are cruising along snow- and ice-covered roads, you press on the brake to slow your vehicle, except you slide past the red light into active traffic. It’s enough to make your heart jump into your throat just thinking about it.
To avoid being in a scenario like this, all drivers in B.C. are encouraged to install winter tires on their vehicles. With special rubber compounds that are designed to perform best once the temperature drops below 7°C, you’ll benefit from enhanced stopping capabilities and traction to stay safer on Vancouver’s roads.
Rather than put only two winter tires on your Ford, protect all four corners of your vehicle by installing a complete set of winter tires. You’ll want to be sure that the tires you buy are marked with a peaked mountain snowflake symbol, which signifies that they are meant for use in snowy weather.
If your current set of tires are worn, it’s best to replace them since the province requires that all winter tires have a least 3.5 millimetres of tread, as per law. You want to also inspect for proper tire inflation since flat and underinflated tires do not provide optimum traction. In the cold weather, the air pressure in your tires will decrease, so it’s best to check whenever there is a large swing in temperature.
To learn more about equipping your Ford with winter tires, please contact our Service Department in New Westminster, B.C. to speak with one of our helpful advisors.
(Posted on Jan 27, 2019 at 07:41AM by Michelle Bogle)
A vehicle that handles poorly is a sure-fire way to ensure an equally poor experience behind the wheel. Suspension and steering components do wear over time and if they aren’t maintained, repaired or replaced as needed, it can make for a very uncomfortable ride.
Rather than put up with bad handling, here are five reasons to maintain your Ford’s suspension system:
A vehicle with a sturdy suspension is easier to maneuver and navigate due to less bouncing and better alignment. If you notice your Ford pulling to one side or the other, it’s time to have your suspension components inspected before they fail and put you at risk.
A well-tuned suspension will also ensure better performance and more driving enjoyment because your ride quality will be increasingly comfortable and responsive.
When your Ford’s suspension system is adjusted correctly and all moving parts are in good condition, the vehicle will steer easier, negotiate cornering speed better and accelerate stronger with less body roll or bounce.
Extended tire life
One of the main causes of premature tire wear is an out-of-tune suspension. When this happens, your tires will not roll with equal pressure across the rubber, causing heat build-up in some spots and uneven wear of the tire’s components. This will directly impact your handling and fuel economy.
Avoid expensive repairs
Regular maintenance to your suspension system will cost you a small expense; however, it’s an investment in your vehicle that can help you avoid a larger repair or replacement down the road.
To learn more about your Ford’s suspension system and its maintenance requirements, contact our Service Department in New Westminster, B.C., to speak with an advisor.
(Posted on Jan 19, 2019 at 01:00AM by Michelle Bogle)
When was the last time you had your Ford’s brake fluid flushed? If it has been more than a couple of years or you simply can’t recall your most recent service, you’ll want to read on to learn more about the importance of this key maintenance item.
Comprised of various parts and componentry, your braking system relies on fluid to activate the calipers and pads when you engage your brake pedal. The fluid travels to cylinders at each wheel and fills them up, causing the pistons to apply pressure to the brakes. These forces then travel to the tires by using friction, causing your vehicle to slow or stop.
Brake fluid is an ideal substance because it’s efficient and not significantly compressible. It also serves as a lubricant for all removable parts and prevents corrosion, which allows your braking systems to function for longer periods. Over time, valves can deteriorate and moisture can sneak into the brake system too, causing rust and sediment to form. As a result, your once clean brake fluid becomes muddy-looking and dirty – and your stopping power becomes significantly decreased as well.
To prevent brake failure, most automotive experts will advise you to flush your brake fluid every two years. However, we recommend that you follow the schedule in your Ford’s Owner’s Guide or speak with our Service Advisors about your driving habits and model of vehicle.
To learn more, contact us at Key West Ford in New Westminster, B.C.
(Posted on Jan 7, 2019 at 09:55AM by Michelle Bogle)
Remember that curb you bumped into or that deep pothole that shook you wide awake at the wheel? While they may seem like minor occurrences, instances like this can wreak havoc on your Ford’s suspension system.
There are some signs that you can look out for to ensure that each thump or jolt doesn’t impact your vehicle’s smooth ride. If you notice any of these issues, call our Service Department for an inspection to ensure the best performance from your car or truck:
1. Drifting or pulling through turns
A common issue with a failing suspension system is that the vehicle will drift or pull while turning. When this happens, the shocks are no longer keeping your Ford’s body stable against the centrifugal force of a turn, which can lead to a dangerous rollover.
When every bump feels rough and bouncy, this could be a sign that your shocks and struts have worn out or are in need of repair.
If your shocks are worn, it’s common to feel the vehicle lurch forward into a downward nose-dive when coming to a stop, which can significantly increase your stopping distances.
4. Uneven tire treads
If you notice the tread is wearing unevenly or there are bald spots, your suspension is not applying even pressure around the four corners of your vehicle. This can lead to premature tire wear, poor traction and lower fuel economy.
5. Oily shocks
If your shocks or struts are oily or greasy, it could signify a leak. The best course of action is to bring your vehicle in for an inspection, as you may need to have your shocks replaced.
To learn more about suspension maintenance and repairs, contact Key West Ford in New Westminster, B.C. today.